Lyndsay Long
Highlands Ranch,CO
Summary
Drive efficient, service-oriented operations to support organizational growth and development. Collaborative and forward-thinking with excellent policy implementation, strategic planning and problem-solving abilities. Proficient in engaging stakeholders to build consensus and promote needed change.
Overview
11
11
years of professional experience
Work History
Agile Product Owner
Specialized Loan Servicing
Greenwood Village, CO
03.2023 - Current
- Collaborated with stakeholders and design team to outline product needs and looks while maintaining product roadmap and budget.
- Worked closely with customers to determine strategies for business needs.
- Reduced run time by 30%.
- Assisted in creating and managing product prioritization list and ensured team executed to agreed upon priorities.
Business Systems Supervisor
Specialized Loan Servicing
Greenwood Village, CO
05.2022 - 03.2023
- Oversaw all aspects of updating and maintaining Loss Mitigation system.
- Gathered, outlined and reviewed business requirements.
- Troubleshot and resolved problems with programs and systems.
- Determined areas in need of enhancements and identified relevant and feasible systems to address concerns.
- Acted as Product Owner, Scrum Master and Product Manager.
AVP, Loss Mitigation
The Money Source
Remote
11.2020 - 05.2022
- Trained, developed and supervised team of 45+ employees.
- Maintained monthly pipeline of 10,000+ active applications while also achieving minimum of 95% in all regulatory compliance metrics.
- Supported senior leadership by reviewing, prioritizing and implementing strategic initiatives.
Systems Implementation Manager
Specialized Loan Servicing
Highlands Ranch, CO
05.2018 - 11.2020
- Manage multi-disciplinary team of individuals, encouraging skills development and providing mentoring to enhance performance.
- Communicate with business leaders to better understand needs and opportunities and developed project scopes to achieve successful outcomes.
- Assist multiple business units to successfully implement new technology and process requests including multi-system updates, training and coaching.
Senior Business Systems Analyst
Specialized Loan Servicing
Highlands Ranch, CO
11.2017 - 05.2018
- Managed upcoming projects and initiatives for Loss Mitigation group including reporting to management on progress.
- Coordinated testing efforts to successfully implement new client requests.
- Completed training for Loss Mitigation processing staff to ensure accurate understanding of new systemic and procedural updates.
Default Analyst II
Specialized Loan Servicing
Highlands Ranch, CO
08.2013 - 11.2017
- Reviewed specific loan examples to ensure loans were handled properly though Loss Mitigation Process.
- Assisted in responding to audits and in turn helped identify gaps in processes.
- Managed loans falling out of standard processing to ensure all regulatory timelines were met.
Asset Manager Assistant
Atlas REO Services
Centennial, CO
02.2013 - 08.2013
- Worked closely with multiple parties to ensure bank owned properties were listed correctly and maintained proper management throughout listing process.
- Thoroughly reviewed contracts for proper executing to meet all Bank of America guidelines on all state contract and Bank of America issued forms.
HOA Coordinator
ServiceLink
Broomfield, CO
10.2012 - 01.2013
- Used excellent communication skills to contact HOAs, management companies and attorneys to obtain payoffs for properties Processed payoffs obtained to bring HOA account’s current to meet client standards.
Education
Chaparral High School
2010
Skills
- Excellent communication and negotiation
- Employee development
- Team management
- Process development and gap analysis
- Strategic planning and review
- SQL knowledge
- Excellent MS Suite knowledge
- Performance Monitoring
- Project Team Coordination
Timeline
Agile Product Owner
Specialized Loan Servicing
03.2023 - Current
Business Systems Supervisor
Specialized Loan Servicing
05.2022 - 03.2023
AVP, Loss Mitigation
The Money Source
11.2020 - 05.2022
Systems Implementation Manager
Specialized Loan Servicing
05.2018 - 11.2020
Senior Business Systems Analyst
Specialized Loan Servicing
11.2017 - 05.2018
Default Analyst II
Specialized Loan Servicing
08.2013 - 11.2017
Asset Manager Assistant
Atlas REO Services
02.2013 - 08.2013
HOA Coordinator
ServiceLink
10.2012 - 01.2013
Chaparral High School
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