Lyndsay Masters
Rochester,IL
Summary
Strategic operations and project coordination professional with over seven years of experience supporting executive leadership and coordinating cross-department initiatives across Illinois state government, healthcare, and higher education environments. Experienced in managing special projects, supporting organizational change initiatives, and improving operational processes impacting teams of more than 250 staff members. Proven ability to serve as a liaison between executive leadership, vendors, developers, and cross-functional teams to advance organizational priorities, coordinate complex initiatives, and support executive decision making. Skilled in policy and procedure development, operational research, stakeholder communication, reporting, and enterprise systems including Microsoft Office and SharePoint. Certified Associate in Project Management (CAPM) through the Project Management Institute.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Public Service Administrator – Project Manager
Illinois Office of the Comptroller
Springfield, IL
07.2024 - Current
- Work directly with the Director of Administrative Services to coordinate special projects, operational initiatives, and organizational improvements impacting multiple divisions.
- Coordinate cross‑department initiatives by managing project timelines, documentation, reporting, and communication across more than 10 departments.
- Support the transition from a Product Management Office to a centralized Project Management Office (PMO) by coordinating governance documentation, communication, and process development.
- Assist leadership with organizational restructuring efforts including development of job descriptions, reporting structures, and documentation supporting position approvals.
- Conduct feasibility research and operational analysis to support leadership decision making related to new initiatives, system changes, and process improvements.
- Serve as liaison between executive leadership, operational teams, IT staff, developers, and external partners to coordinate initiatives and resolve operational challenges.
- Coordinate with application developers and technical teams to gather requirements, communicate operational needs, and support implementation of system enhancements.
- Facilitate meetings with executive leadership and stakeholders by preparing agendas, documenting action items, and tracking progress on strategic initiatives.
- Develop and maintain policies and procedures designed to improve workflow efficiency and ensure consistent operational practices across departments.
- Support initiatives related to administrative services operations, vendor coordination, procurement awareness, and project governance.
- Previously assisted with coordination of initiatives supporting CIO priorities including project documentation, communication, and cross‑department collaboration.
Clinical Applications Specialist
Southern Illinois University School of Medicine
Springfield, IL
02.2020 - 06.2024
- Coordinated deployment of more than 20 ultrasound machines across multiple clinical locations, managing scheduling, communication, documentation, and workflow updates.
- Developed and delivered training for faculty and staff on new procedures and operational workflows.
- Supported onboarding processes for students by ensuring system access and assisting with orientation and training sessions.
- Coordinated implementation of a virtual medical scribe program with an external vendor, onboarding 15 physicians and integrating the program into clinical workflows.
- Served as liaison between physicians, faculty, students, and technical teams to resolve operational challenges and support program adoption.
- Developed user guides and documentation that reduced troubleshooting time by 30%.
- Supported department leadership with reporting, recordkeeping, and meeting coordination.
IT Service Desk Analyst
Southern Illinois University School of Medicine
Springfield, IL
01.2019 - 02.2020
- Supported operational systems used by more than 100 faculty and staff members.
- Served as both call center and field support technician, providing in‑person assistance across departments.
- Selected as primary support contact for the Dean of SIU due to strong relationship‑building and problem‑solving skills.
- Coordinated communication between departments and technical teams to ensure operational issues were documented and resolved.
- Created instructional guides and FAQs to improve system adoption and reduce repeat service requests.
Help Desk Associate (Contracted)
Deloitte, RL Canning
Springfield, IL
08.2017 - 01.2019
- Supported the statewide Illinois Eligibility System (IES) assisting more than 200 caseworkers with system access and workflow issues.
- Advised staff on policy guidelines affecting benefit eligibility determinations.
- Documented and tracked system issues to support compliance with public assistance program requirements.
- Prepared reports and maintained operational records supporting oversight and audit readiness.
- Collaborated with state agencies and program specialists to resolve complex system and policy issues.
Stylist Manager
SmartStyle
Taylorville, IL
01.2014 - 07.2017
- Supervised and scheduled a team of 8+ employees while managing daily operations.
- Participated in hiring, onboarding, and employee training.
- Maintained vendor relationships, inventory management, and financial accountability procedures.
- Built long‑term client relationships while delivering services.
- Ensured compliance with operational policies and business standards.
Education
Coursework - Business Administration
Lincoln Land Community College
Diploma - undefined
Taylorville High School
Skills
- Executive Operations & Leadership Support
- Project & Program Coordination
- Cross‑Department Collaboration
- Operational Process Improvement
- Policy & Procedure Development
- Stakeholder, Vendor & Developer Liaison
- Research, Reporting & Documentation
- Meeting, Training & Event Coordination
- Confidential Records & Compliance Management
- Administrative Services Coordination
Certification
- Certified Associate in Project Management (CAPM), Project Management Institute
- PMP Exam Eligible, 60 months project leadership experience + 35 hours project management training
Professional Development
- Introduction to State of Illinois Procurement
- Foundations of Business Analysis (28 Hours)
- Professional Executive Business Assistant Certificate
- Internal Audit for Beginners
- Managing a Multi‑Generational Workforce
Project Leadership Contributions
- Supported the organizational transition to a centralized Project Management Office (PMO).
- Coordinated training and documentation initiatives supporting system and workflow changes across departments.
- Managed coordination for multi‑location clinical equipment deployment projects.
- Developed operational documentation that reduced troubleshooting time by 30%.
- Built strong relationships with leadership and stakeholders to improve adoption of new procedures.
Timeline
Public Service Administrator – Project Manager
Illinois Office of the Comptroller
07.2024 - Current
Clinical Applications Specialist
Southern Illinois University School of Medicine
02.2020 - 06.2024
IT Service Desk Analyst
Southern Illinois University School of Medicine
01.2019 - 02.2020
Help Desk Associate (Contracted)
Deloitte, RL Canning
08.2017 - 01.2019
Stylist Manager
SmartStyle
01.2014 - 07.2017
Diploma - undefined
Taylorville High School
Coursework - Business Administration
Lincoln Land Community College