Lyndsay Spresser
Munroe Falls,OH
Summary
Dynamic leader with a proven track record at Hodell-Natco Industries, excelling in branch management and servicing customers. Enhanced client satisfaction and spearheaded revenue growth through strategic relationship building and effective team supervision. Consistently achieving objectives with innovative solutions, while maintaining a focus on continuous improvement by creating and initiating business procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Branch Manager
Hodell-Natco Industries
09.2021 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Account Manager
Hodell-Natco Industries
05.2017 - 09.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Customer Service Representative
Hodell-Natco Industries
12.2015 - 05.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Strategic Buyer
Hodell-Natco Industries
07.2015 - 12.2015
- Streamlined procurement processes for increased efficiency and cost savings.
- Spearheaded efforts to consolidate the vendor base for streamlined operations while maintaining a competitive advantage.
- Generated substantial cost reductions through effective vendor negotiations and strategic sourcing initiatives.
- Evaluated supplier performance, ensuring timely delivery and quality products at competitive prices.
Account Manager
Blackhawk Industrial
01.2010 - 07.2015
Product Sourcing Representative
Blackhawk Industrial
01.2009 - 01.2010
Customer Service Representative
Blackhawk Industrial
01.2008 - 01.2010
Inventory Manager
Blackhawk Industrial
05.2005 - 01.2008
Education
Family & Consumer Sciences of Fine & Applied Arts
University of Akron
Akron, OHSkills
- Branch management
- Customer service
- Customer relationships
- Relationship building and management
- Strong team-builder
- Verbal/written communication
- Process improvement
- Salesforce
- Epicor Prophet 21
- Proficient in MS office
- Decision-making
- Team player
- Sales management
- Staff development
- Staff training
- Sales professional
- Interviewing and hiring
- Project management
Certification
IFI Fastener Specialist
Accomplishments
Hodell-Natco Accolade Award Winner - April 2024
Member of Best Practices Team - team focusing on continuous improvement.
Timeline
Branch Manager
Hodell-Natco Industries
09.2021 - Current
Account Manager
Hodell-Natco Industries
05.2017 - 09.2021
Customer Service Representative
Hodell-Natco Industries
12.2015 - 05.2017
Strategic Buyer
Hodell-Natco Industries
07.2015 - 12.2015
Account Manager
Blackhawk Industrial
01.2010 - 07.2015
Product Sourcing Representative
Blackhawk Industrial
01.2009 - 01.2010
Customer Service Representative
Blackhawk Industrial
01.2008 - 01.2010
Inventory Manager
Blackhawk Industrial
05.2005 - 01.2008
Family & Consumer Sciences of Fine & Applied Arts
University of Akron
Similar Profiles
Jason CarterJason Carter
Construction Project Director / Construction Project Manager at Hodell Window CoveringConstruction Project Director / Construction Project Manager at Hodell Window Covering
Michael HernandezMichael Hernandez
Residential Project Director at Hodell Window CoveringResidential Project Director at Hodell Window Covering
Carly CopherCarly Copher
Customer Care at NATCOCustomer Care at NATCO
Susan RigginSusan Riggin
Cut Counter Associate at Joann Fabric And CraftsCut Counter Associate at Joann Fabric And Crafts
FRANK SCHULDAFRANK SCHULDA
Shift Supervisor at Raymond C. Firestone/Big ShotsShift Supervisor at Raymond C. Firestone/Big Shots