Mission-driven and people-centered AVP with over a decade of progressive leadership in member experience, employee development, and branch operations within the credit union industry. With a long-standing tenure at Blue, I bring a deep understanding of how to harmonize the internal employee journey with external member expectations. Proven success in cultivating a values-driven culture, designing inclusive member journeys, and championing employee engagement strategies that drive performance, retention, and satisfaction. Adept at translating organizational vision into actionable strategies across cross-functional teams. Passionate about leading the people experience forward—one moment, one member, one teammate at a time—through a people-first approach that ensures experiences are faster, better, and easier for both members and employees.