Summary
Work History
Education
Skills
Timeline
Generic

Lyndsey Byrne

Akron,OH

Summary

Dynamic Fraud Investigator with a proven track record at Discover, excelling in fraud detection and prevention. Expert in case management and evidence collection, I foster strong client relationships while ensuring compliance with regulations. My proactive approach has significantly enhanced customer satisfaction and operational efficiency.

Work History

Fraud Investigator

Discover

Identified fraudulent transactions and moved transactions for write offs and customer satisfaction. Balanced accounts to maintain customer security.

Sales Associate

Spectrum
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Lead Specialist

Leaf Home
  • Enhanced team productivity by implementing efficient work processes and streamlining operations.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures in various departments.
  • Ensured compliance with industry regulations and company policies through diligent monitoring and enforcement efforts.
  • Championed innovation by fostering an environment that encouraged exploration of new ideas.
  • Optimized resource allocation through careful analysis of project requirements and accurate forecasting of personnel needs.
  • Developed strong client relationships through consistent communication, understanding their needs, and delivering tailored solutions.
  • Increased customer satisfaction levels by addressing concerns promptly, providing thorough resolutions, and maintaining open lines of communication.

Education

Ellet High School
Akron, OH
08.2013

Skills

  • Financial fraud
  • Records research
  • Partnering and relationships
  • Anti-money laundering
  • Fraud prevention
  • Credit card fraud
  • Report filing
  • Telephone etiquette
  • Cybersecurity
  • Evidence collection
  • Case assignment oversight
  • Fraud detection
  • Transaction monitoring
  • Case management
  • Dispute resolution

Timeline

Fraud Investigator

Discover

Sales Associate

Spectrum

Lead Specialist

Leaf Home

Ellet High School
Lyndsey Byrne