Lyndsey Gilbert
Gilbert,AZ
Summary
Highly efficient CCMA with 5+ years of clinical experience and a strong foundational background in high-volume hospitality. Exceptional customer service and retention building strong relationships. A proven track record of managing fast-paced patient flows, reducing clinical wait times and evaluating patient care. Expertly blends precise clinical skills with advanced interpersonal and multitasking abilities cultivated in the service industries to deliver compassionate, organized efficiency.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Certified Clinical Medical Assistant
Optima Medical
Gilbert, AZ
10.2021 - Current
- Administered patient care, including vital sign monitoring and medical history documentation.
- Collaborated with healthcare providers to implement clinical procedures, prioritizing safety protocol compliance.
- Managed patient scheduling and follow-up appointments, optimizing office workflow efficiency.
- Educated patients on treatment plans and medication use, enhancing understanding of health conditions.
- Conducted orientation and training for new employees, focusing on office protocols and effective patient care delivery techniques.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Server
Palma
Phoenix, AZ
11.2021 - 11.2022
- Facilitated a positive dining experience through effective communication and efficient service in a bustling restaurant atmosphere.
- Trained new servers on menu items and restaurant procedures, enhancing team efficiency.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Service Bartender
Little Ricky's Rooftop
Omaha, NE
09.2019 - 09.2021
- Provided outstanding customer service to foster repeat business and strengthen guest loyalty.
- Collaborated with team members to maintain efficient bar operations during peak hours.
- Oversaw inventory management, ensuring timely restocking of supplies and minimizing waste.
- Safeguarded venue reputation by handling escalated situations professionally and discreetly, resolving conflicts without incident.
- Analyzed customer preferences to provide customized drink recommendations, significantly improving overall satisfaction levels.
Bartender
Havana Garage
Omaha, NE
08.2015 - 10.2019
- Trained new servers on cocktail preparation and customer service protocols.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Executed targeted upselling techniques to elevate menu item sales, contributing to increased revenue and profit maximization.
Head Bartender
Rockbottom Brewery
Omaha, NE
05.2010 - 09.2016
- Developed and implemented seasonal cocktail menus, driving customer engagement.
- Facilitated training sessions to enhance staff collaboration and improve beverage knowledge.
- Supervised and trained staff, fostering teamwork and enhancing beverage knowledge.
- Managed inventory control, optimizing stock levels to reduce waste and costs.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
Education
Medical Assistant -
Branson Medical Assistant
Online02-2020
Associate of Science - Human Biology
Metropolitan Community College
Omaha, NEHigh School Diploma -
Plattsmouth High School
Plattsmouth, NESkills
- Phlebotomy techniques
- HIPAA compliance
- EHR management
- CPR
- Strong multitasking
- Patient care
- Customer interaction management
- Patient communication
- Customer conflict resolution
- Medical billing
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR and First Aid Certification
- Learn2serve Food Handler Training Course
Timeline
Server
Palma
11.2021 - 11.2022
Certified Clinical Medical Assistant
Optima Medical
10.2021 - Current
Service Bartender
Little Ricky's Rooftop
09.2019 - 09.2021
Bartender
Havana Garage
08.2015 - 10.2019
Head Bartender
Rockbottom Brewery
05.2010 - 09.2016
Medical Assistant -
Branson Medical Assistant
Associate of Science - Human Biology
Metropolitan Community College
High School Diploma -
Plattsmouth High School