Lyndsey Holder
381 High Point Dr Edwardsville,IL
Summary
Highly-motivated individual with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated to accuracy and efficiency with exceptional multitasking skills.
Overview
2
2
years of professional experience
Work History
911 Emergency Dispatcher
City of Edwardsville
Edwardsville, IL
06.2023 - 08.2023
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
911 Emergency Dispatcher
City Of Madison Police Department
Madison, IL
07.2022 - 05.2023
- Researched vehicle, wanted and missing persons information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Answered incoming 911 calls and determined the nature of emergency.
- Provided pre-arrival instructions to callers regarding medical, fire, and other emergencies.
- Assessed caller's needs and provided support as needed during crisis situations.
- Documented all relevant details from each call in computer-aided dispatch system.
- Updated CAD system regularly with status reports from field units on location and progress of their assignments.
Security Dispatcher
GardaWorld Security
St Louis, MO
08.2021 - 06.2022
- Observe extensive closed-circuit televisions, fire alarm systems, panic alarm systems and intrusion alarms.
- Respond immediately to incidents, illegal activities or emergency situations.
- Use radio, phone or computer to direct crews and other field units to appropriate sites.
- Monitor and authorized entrance and departure of employees and visitors to guard against theft and maintain security of premises.
- Investigate calls and complaints involving fire, theft, accident and hazard reports.
Education
Some College (No Degree) - Criminal Justice
Lewis And Clark Community College
Godfrey, ILHigh School Diploma -
Roxana High School
Roxana, IL05.2018
Skills
- Map reading abilities
- Police department procedures
- Critical thinker
- Multitasking
- Decision-making
- First Aid/CPR
- Communication
- Paperwork Processing
- Data Collection
- Computer Skills
- Task Prioritization
- Recordkeeping Skills
- Attention to Detail
Timeline
911 Emergency Dispatcher
City of Edwardsville
06.2023 - 08.2023
911 Emergency Dispatcher
City Of Madison Police Department
07.2022 - 05.2023
Security Dispatcher
GardaWorld Security
08.2021 - 06.2022
Some College (No Degree) - Criminal Justice
Lewis And Clark Community College
High School Diploma -
Roxana High School
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