Lyndsey Kale
Billings
Summary
Customer-focused professional dedicated to delivering exceptional service in fast-paced environments. Proven ability to manage multiple tasks while ensuring passenger comfort and safety. Strong communication and problem-solving skills enhance collaboration and resolve customer concerns effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server / Waitress
Montana Brewing Company
Billings
01.2026 - Current
- Deliver high-quality customer service in a fast-paced, high-volume environment
- Managed multiple tables, ensuring attention to detail and high guest satisfaction
- Resolved customer concerns promptly and professionally, enhancing overall dining experience
- Collaborated with team members to streamline operations during busy shifts
- Handle cash and process payments accurately
Coffee Shop Manager
Classy N Sassy Coffee
Billings
05.2024 - 12.2025
- Managed daily operations, including staff scheduling, inventory, and customer service
- Trained and supervised baristas in beverage preparation and customer service to uphold quality standards
- Trained and supervised team members, fostering a positive and productive work environment
- Maintained high standards of cleanliness, safety, and product quality
- Resolved customer inquiries and issues to enhance satisfaction and loyalty
- Managed cash handling, opening/closing procedures, and sales reporting to ensure accuracy and accountability
- Oversaw daily tasks in a fast-paced coffee shop to ensure smooth service.
Education
High School Diploma -
Shepherd High School
Shepherd, MT05-2022
Skills
- Customer service excellence
- Interpersonal communication
- Team collaboration
- Ability to work under pressure
- Time management
- Crisis management
- Conflict resolution
- Safety awareness and attention to detail
Additional Information
Flexible schedule, including nights, weekends, and holidays, Comfortable working in dynamic, fast-paced environments, Willing to travel and relocate
Certification
CPR
Timeline
Server / Waitress
Montana Brewing Company
01.2026 - Current
Coffee Shop Manager
Classy N Sassy Coffee
05.2024 - 12.2025
High School Diploma -
Shepherd High School