Lyndsey Leverette
Cairo,GA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
10
10
years of professional experience
Work History
Member Advocate
MedOne Pharmacy Benefit
Dubuque, IA
10.2023 - Current
- Mentored team members by demonstrating best practices for sales and customer service.
- Assisted members with understanding their benefit plans and coverage options.
- Maintained accurate records of all interactions with members.
- Provided guidance on insurance policies and procedures to members.
- Worked closely with cross-functional teams to streamline operations.
- Resolved member complaints efficiently and effectively.
- Developed internal protocols for the efficient handling of member requests.
- Responded to member inquiries and requests for services via phone, email, and in person.
- Monitored incoming calls and emails from members seeking assistance or advice.
Certified Pharmacy Technician
Center Drugs
Cairo, GA
04.2014 - 10.2023
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Established and updated patient profiles, medications and insurance details.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Compounded non-sterile preparations including ointments, creams, lotions.
- Calculated, weighed, measured, and mixed pharmaceutical ingredients in accordance with standard formulas or recipes.
- Maintained inventory levels of raw materials and finished product for compounding purposes.
- Dispensed finished compounded medications by filling appropriate containers with prescribed amounts of medication.
Education
Associate of Science - Pharmacology
Bainbridge State College
Bainbridge, GASkills
- Problem-Solving
- Customer Service
- Relationship Building
- Process Improvement
- Team Collaboration
- Medical Terminology
- Insurance Billing
- Team Leadership
Timeline
Member Advocate
MedOne Pharmacy Benefit
10.2023 - Current
Certified Pharmacy Technician
Center Drugs
04.2014 - 10.2023
Associate of Science - Pharmacology
Bainbridge State College