Summary
Overview
Work History
Education
Skills
Timeline
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Lyndsey Norwood

Head Cake Decorator
Plainwell,MI

Summary

I am a hardworking, dedicated employee. I love decorating cakes and have been using your products and ordering from your company for years. I think I would make an asset to your team because I am familiar with the product you carry, how to design it, how it tastes, I am a good problem solver and someone you can rely on. I have been at the job I am currently with decorating cakes for 8 years and I am just looking to move up and try something new in the cake world. I am educated on the products needed for a good decorator and I have also been in retail for years.

Overview

9
9
years of professional experience

Work History

Baker, Cake Decorator, Pastry Chef

Harding's Friendly Market
OTSEGO AND WESTMAIN LOCATION, MI
04.2014 - Current
  • Accurately packaged and priced each product according to Harding's pricing procedures.
  • Managed material inventory and ordered new materials when needed.
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Decorated pastries and cakes quickly and precisely by organizing and prioritizing each task.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Weighed, boxed and wrapped bakery products.
  • Provided exemplary customer service to a large number of patrons daily in high-volume shopping center location.
  • Managed in-store, pick-up orders and catering needs.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
  • Iced and airbrushed cakes and other pastries for customized orders.

Waitress

Fricano's
Alamo, MI
09.2016 - 02.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved customer complaints and worked with them to resolve the issue

Education

No Degree - Business Administration And Management

Kalamazoo Valley Community College
Kalamazoo, MI

High School Diploma -

Plainwell High School
Plainwell, MI
2014

Skills

  • Critical Thinking
  • Cake and Pastry Decoration
  • Great social skills
  • Good problem solver
  • Computer Skills
  • Patience
  • Fast and efficient

Timeline

Waitress

Fricano's
09.2016 - 02.2017

Baker, Cake Decorator, Pastry Chef

Harding's Friendly Market
04.2014 - Current

No Degree - Business Administration And Management

Kalamazoo Valley Community College

High School Diploma -

Plainwell High School

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Lyndsey NorwoodHead Cake Decorator