Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Director of Operations, General Manager
Etiquette Boutique
Fort Lauderdale, FL
04.2015 - 03.2024
Managed recruitment, scheduling, and training across all store locations to support staff development and ensure operational excellence.
Collaborated directly with company owners to boost sales, expand clientele, and uphold high standards of customer service through leading by example.
Assisted in product buying decisions to drive customer engagement and achieve sales targets consistently.
Developed streamlined procedures for receiving and processing new product shipments across all stores.
Executed store merchandising, including product placement, window displays, and maintaining visual appeal.
Daily creation of engaging social media content.
Played a key role in building and maintaining the company website, including content creation, product uploads, and order processing.
Efficiently managed supply orders to ensure timely replenishment before shortages occurred.
Sales Associate
Nordstrom Full Line Store
Boca Raton, FL
09.2013 - 04.2015
Continually meeting sales goals of $20,000+ per pay period
Building personal trade by reaching out and following up with clientele and utilizing 'Personal Book' in order to generate repeat business and increase sales
Completing all daily stock work and assignments
Continually meeting monthly goals of opening Nordstrom Reward accounts
Successfully completed 6 week FNL (Future Nordstrom Leaders) program in order to further growth with the company.
Store Manager
LF Sportswear
Miami Beach, FL
03.2005 - 07.2013
Manage all operations, staff, and revenue growth while maintaining top sales and styling abilities
Implemented and managed highly successful client management program through the development of new spreadsheets with the purpose of organization and cross referencing of critical client information
Created visuals for the entire store which included merchandising, window displays and window mannequins, styling of all in store mannequins, and floor displays
Organized the development of a marketing team within a specified target market that included in depth research, building relationships within the community, utilizing varied social media, and executing individual action plans for each member of the team
Responsible for Human Resources on a local level
This included recruitment and selection of staff, training and development, and moderating employee relations
Recognized by members of corporate headquarters for superior training and problem resolution capabilities and participated in regional travel to assist other locations in these matters
Organized and conducted staff meetings on a weekly basis as well as individual one on one meetings with every member of the staff
Consistently met and exceeded sales goals, significantly growing base business every year.
Education
High School Diploma -
Hudson High School
Hudson, OH
06-2001
Skills
Proficient in all aspects of Microsoft including Word, Excel and extensive experience with sales management software such as Retail Pro and Lightspeed
Staff Training/Development
Sales
Employee Scheduling
Leadership And Team Building
Administrative Skills
Client Relations
Operations Management
Top Talent Recruiting, Hiring, And Retention
Policy/Program Development
Customer Service
References
Excellent references are available upon request.
Timeline
Director of Operations, General Manager
Etiquette Boutique
04.2015 - 03.2024
Sales Associate
Nordstrom Full Line Store
09.2013 - 04.2015
Store Manager
LF Sportswear
03.2005 - 07.2013
High School Diploma -
Hudson High School
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