Lyndy Quast
Arlington,USA
Summary
Results-driven professional with experience leading strategic initiatives and operational improvements in Microsoft's US Federal sector. Led implementation of new customer engagement methodology and enhanced key business review processes, resulting in increased field sales effectiveness and improved alignment with leadership objectives. Skilled in fostering cross-functional collaboration and cultivating a positive work culture through execution of recognition programs and coordination of large-scale events that significantly boosted team morale and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Excellence Manager – US Federal
Microsoft – US Federal & Public Sector
09.2023 - Current
- Launched strategic sales program: Led the rollout of Microsoft’s Customer Engagement Methodology (MCEM) in U.S. Federal, creating guidance and training that improved field sales effectiveness.
- Optimized business rhythms: Redesigned the weekly forecast process and implemented a new Monthly Business Review template, strengthening communication and alignment with leadership.
- Cross-team integration: Coordinated Federal’s integration with GIS and USPSI, streamlining processes and ensuring alignment with broader organizational goals.
Business Program Manager – US Federal
Microsoft – US Federal & Public Sector
12.2021 - 09.2023
- Fiscal Year planning & ROB: Established the Federal Rhythm-of-Business calendar synchronized with corporate cycles, and facilitated strategy planning forums to keep teams on track with Fiscal Year rollover and deadlines.
- Culture & engagement: Drove people initiatives including a Federal awards program (improving employee recognition) and orchestrated a 3,000-attendee hybrid event, enhancing team morale and engagement.
Business Program Manager – Health & Public Sector Industries (HPSI)
Microsoft – US Federal & Public Sector
12.2019 - 12.2021
- Operational improvements: Streamlined HPSI processes and co-launched an internal Teams hub for knowledge sharing, boosting cross-team collaboration and efficiency.
- Financial oversight: Managed HPSI funding and budget (ECIF and operating spend), ensuring optimal resource allocation and compliance with corporate guidelines.
Briefing Center Coordinator & Host
Microsoft Technology Center
07.2017 - 12.2019
- Executive briefings: Coordinated high-profile customer and partner visits, managing logistics (scheduling, A/V setup, budgeting) to deliver seamless, professional briefing experiences.
- Client service: Acted as primary point of contact during events, swiftly resolving issues and providing excellent service, resulting in consistently positive feedback from attendees.
Education
Bachelor of Arts - Psychology, Minor in Political Science
Christopher Newport University
Newport News, VA01.2017
Certificate -
Institute of American Universities
Aix-en-Provence, France01-2016
Skills
- Clear and concise communication
- Comprehensive documentation skills
- Data-driven decision making
- Analytical problem-solving
- Effective time management
- Project management
- Collaborative team management
- Adept at managing group dynamics
- Focused on achieving results
- Customer obsessed
Certification
- Microsoft US Federal SE&O Unsung Hero Award (2025); Microsoft FY21 Q2 Hero Award (FY21 Q2), CBRE Applause Award (January 2019)
- Microsoft Certified: Azure AI Fundamentals; Microsoft 365 Fundamentals
Timeline
Sales Excellence Manager – US Federal
Microsoft – US Federal & Public Sector
09.2023 - Current
Business Program Manager – US Federal
Microsoft – US Federal & Public Sector
12.2021 - 09.2023
Business Program Manager – Health & Public Sector Industries (HPSI)
Microsoft – US Federal & Public Sector
12.2019 - 12.2021
Briefing Center Coordinator & Host
Microsoft Technology Center
07.2017 - 12.2019
Bachelor of Arts - Psychology, Minor in Political Science
Christopher Newport University
Certificate -
Institute of American Universities
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