Lyne Hodge
Lenovo
DURHAM,NC
10
years of professional experience
Strategic and results-driven Operations & Process Improvement professional with 8+ years of experience navigating complex business issues, enterprise technology operations, executive escalations, and cross-functional initiatives. Skilled at identifying root causes, improving workflows, analyzing data and trends.
Work History
Executive North America Services
5 Years 9 Months- Led the resolution of corporate-level escalations involving executive leadership, shareholders, Legal, Operations, Customer Experience, BBB, and Attorney General matters.
- Analyze recurring issues and escalation trends to identify root causes, systemic gaps, and opportunities to improve business processes.
- Develop actionable reporting and insights for senior leadership, supporting informed decisions regarding service delivery and operational improvement.
- Partner with Legal, Operations, Customer Experience, and other internal organizations to implement process improvements and strengthen operational consistency.
- Apply structured problem-solving and de-escalation strategies to complex situations involving safety concerns, regulatory complaints, and executive inquiries.
- Instrumental in protecting Lenovo's A+ BBB rating through effective management and resolution of high-priority escalations.
Operations
1 Year 6 Months- Managed accounts receivable and collections activities, including dispute resolution and payment recovery.
- Improved recovery efforts through proactive account management and effective stakeholder communication.
- Identified operational inefficiencies and implemented process improvements that reduced remake rates and improved workflow efficiency.
- Coordinated vendors and internal teams to resolve operational, payment, and service issues.
- Managed escalated matters while balancing business objectives, customer relationships, and operations.
Sales Support Specialist
1 Year 10 Months- Managed B2B EDI order processing with a strong focus on accuracy and transaction efficiency.
- Identified recurring system and workflow errors and implemented preventative procedures to reduce discrepancies.
- Supported vendor onboarding and ongoing account management including order placement and support.
- Resolved order-processing and system issues affecting fulfillment and account performance.
Operations
10 Months- Managed order processing, inventory tracking, vendor information, and administrative workflows.
- Maintained accurate inventory records using QuickBooks and supported procurement activities.
- Managed product and vendor data across multiple platforms to ensure accuracy and consistency.
- Coordinated orders, vendors, and fulfillment activities to support efficient daily operations.
Education
Bachelor of Science - Business Administration
Skills
Workflow Optimization
Root-Cause Analysis
Cross-Functional Collaboration
Trend Analysis
HRIS
EDI Systems
QuickBooks
SQL
Google Data Analytics Certification
Enterprise Technology Operations
Timeline
Executive North America Services
Lenovo
01.2021 - CurrentRead More
Operations
Budget Blinds
07.2019 - 01.2021Read More
Sales Support Specialist
JARU INC
09.2017 - 07.2019Read More
Operations
Schoenhut Piano Company
07.2016 - 05.2017Read More
Flagler College
Bachelor of Science from Business Administration
Read More