Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Quote
Timeline
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Lynea Houston

Easton

Summary

Dynamic telecommunications operator with a proven track record at UMMS, excelling in professional communication and information security. Enhanced workflow efficiency through innovative process improvements and maintained high standards during peak call volumes. Recognized for building strong relationships and contributing to team success in high-pressure environments.

Overview

15
15
years of professional experience

Work History

Telecommunications Operator

UMMS
08.2024 - Current
  • Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
  • Managed high call volume while maintaining professionalism and composure during periods of peak demand.
  • Connected callers with appropriate professional, department, or business.
  • Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.

Author

Tamika Ink Publications
07.2022 - Current
  • Built a loyal following through engaging author-reader interactions at book signings, speaking engagements or online platforms.
  • Developed captivating storylines and characters, resulting in increased book sales and positive reader feedback.
  • Overcame writer''s block with creative problem-solving techniques that led to breakthroughs in plot development or character creation.
  • Gathered inspiration from personal experiences or current events to create relatable and thought-provoking content.
  • Consulted with editors to shape story and eliminate any errors.

Warehouse Production Associate

Medifast
03.2021 - 12.2021
  • Optimized storage space by reorganizing product placement based on demand patterns and seasonal fluctuations.
  • Stayed current with industry trends and best practices, incorporating new ideas to drive continuous improvement efforts.
  • Participated in cross-functional teams, collaborating on process improvement initiatives that resulted in cost savings or enhanced performance outcomes.
  • Contributed to the reduction of workplace accidents by participating in safety trainings and promoting awareness among colleagues.

Education

High School Diploma -

North Caroline High School
Ridgely, MD
06-2000

No Degree - Business Administration

Everest University Online
Tampa, FL

Skills

  • Front desk operations
  • Greeting customers
  • Professional communication
  • System monitoring
  • Switchboard management
  • Information security
  • Switchboard operation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k match

Quote

Sometimes growth requires new company, new locations, and new mindsets.

Timeline

Telecommunications Operator

UMMS
08.2024 - Current

Author

Tamika Ink Publications
07.2022 - Current

Warehouse Production Associate

Medifast
03.2021 - 12.2021

High School Diploma -

North Caroline High School

No Degree - Business Administration

Everest University Online

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Lynea Houston