LYNEESHIA BATTLE
Milwaukee
Summary
Dedicated and community-focused professional with over 8 years of experience supporting families through outreach, public assistance, and advocacy services. Skilled in data entry, case coordination, and client communication. Passionate about empowering underserved populations and helping individuals navigate systems such as child support, housing, and social services. Quick to learn, detail-oriented, and deeply committed to serving the Milwaukee community.
Overview
10
10
years of professional experience
Work History
Client Services Representative
United Community Services
Milwaukee
01.2020 - Current
- Conducted outreach to families receiving public assistance, connecting them with available programs including child support enforcement and housing services
- Maintained confidential records, managed intake forms, and entered case data into the county database system
- Supported clients through in-person and virtual appointments, helping them understand benefits processes
- Worked closely with caseworkers and outreach teams to improve client outcomes
Family Services Administrative Assistant
New Horizons Family Support Center
Milwaukee
08.2016 - 12.2019
- Served as front-line support for clients seeking family court, child support, and parenting resources
- Answered high-volume phone lines, scheduled appointments, and coordinated community workshops
- Created and filed documentation, tracked service utilization, and followed up on referrals
- Maintained accurate records in accordance with HIPAA and client privacy standards
Community Outreach Intern
Milwaukee Strong Families Initiative (Nonprofit)
Milwaukee
05.2015 - 07.2016
- Assisted with planning and executing local events focused on family services and fatherhood engagement
- Created flyers, distributed materials, and attended community meetings
- Documented attendance, tracked outcomes, and supported survey collection
- Shadowed case managers and participated in trainings on trauma-informed care and court services
Education
High School Diploma -
Milwaukee Lutheran High School
05.2012
Skills
- Client Intake & Support
- Public & Community Outreach
- Data Entry & Case Management
- Family Support Services
- Program Coordination
- Conflict Resolution
- Legal/Court Process Familiarity
- Multicultural Communication
Relevant Trainings And Certifications
- Trauma-Informed Care Training, 2023
- Client Confidentiality & HIPAA Basics, 2023
- Child Support System Overview (Mock Court Program), 2022
- CPR & Emergency Response - Certified, 2024
Timeline
Client Services Representative
United Community Services
01.2020 - Current
Family Services Administrative Assistant
New Horizons Family Support Center
08.2016 - 12.2019
Community Outreach Intern
Milwaukee Strong Families Initiative (Nonprofit)
05.2015 - 07.2016
High School Diploma -
Milwaukee Lutheran High School