LYNESE WIAFE
Worcester,United States
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level social work positions. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Therapeutic Mentor
Northeast Family Services
11.2023 - Current
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and implemented individualized treatment plans for clients.
- Educated clients and families on mental health, wellness and recovery topics.
- Facilitated peer support groups to help clients connect with others.
- Documented client progress and activities in accordance with agency policies and procedures.
- Monitored clients' progress to adjust treatment plans accordingly.
- Devised and implemented community-based programs to promote mental health awareness.
- Provided crisis counseling and intervention services to clients in emergency situations.
Help Desk Coordinator - EDP System Analyst III
Information Technology, Fitchburg State University, Fitchburg State University
02.2021 - Current
- (Fitchburg State) is a public university in Fitchburg, Massachusetts
- Provide first level technical support for administrators staff, faculty, and students for Windows and Mac OS workstations and laptops
- Install Network printers, maintain the print server(s), And manage enterprise document software solutions
- Deploy new PC and Mac desktops and laptops
- Respond to classroom emergencies
- Assists in supervision and training of Help Desk student technicians, monitors work flow and assigns tasks
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved or escalated problem tickets to resolve user issues.
Therapeutic Mentor
Multicultural Wellness Center
02.2023 - 04.2023
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Monitored clients' progress to adjust treatment plans accordingly.
Peer/Group Tutor
Tutor Center - Fitchburg State University, Fitchburg State University
09.2019 - 01.2021
- (Fitchburg State) is a public university in Fitchburg, Massachusetts
- Maintain student files
- Monitor students’ academic progress
- Provide academic assistance and other assistance as needed for students
- Check and respond to emails from students
- Achievements/Tasks
- Achievements/Tasks
- Achievements/
Student Help Desk Clerk & Technician
Fitchburg State University
01.2018 - 01.2021
- Fitchburg State) is a public university in Fitchburg, Massachusetts
- Assist students with common computer issues
- Responsible for directing more complex issues to a tech for support
- Manage hotline for classroom technical issues
- Keep accurate records of technical issues and resolutions
Trek Worker
LUK INC
06.2020 - 08.2020
- A nonprofit multi-service agency dedicated to improving youth, families, and adults' safety, health, and emotional well-being
- Joined youth, who had developmental disabilities, behavioral and emotional challenges, on outdoor activities
- Completed interactive activities over Zoom with youth due to pandemic
- Worked with youth individually to better understand
- Them and build a stronger connection with them
- Contact : 800-579-0000
Sales Associate/Cashier
Walmart
06.2018 - 01.2020
- A retailer that operates grocery stores, supermarkets, hypermarkets, department and discount stores, and neighborhood markets
- Process card, cash, and check transactions on cash register
- Ensure that all prices and quantities are correct and collect payments
- Redirect customers to di erent departments and answer questions if needed
Seasonal Sales Associate
Macy's
12.2017 - 01.2018
- Wide range of merchandise, including apparel and accessories (men's, women's and children's), cosmetics, home furnishings and other consumer goods
- Assisted customers and provided information about products to customers
- Greeted customers and created a welcoming store environment
- Completed transactions on cash register
Education
Master of Science - Mental Health Counseling
Fitchburg State University
Fitchburg, MA05.2027
Master of Science - Business Administration And Management
Fitchburg State University
Fitchburg, MA08.2022
Bachelor of Science - Cognitive Psychology
Fitchburg State University
Fitchburg, MA05.2021
Skills
- Reading Comprehension
- Cultural Sensitivity
- Active Listening
- Critical Thinking
- Behavioral Therapy
- Individualized Lesson Plans
- Emotional Support
- Behavior Modification
- Positive Interactions
- Therapeutic Activity Planning
- Family Involvement
- Play Therapy
- Behavioral Management
- Group therapy specialist
- Multitasking Abilities
Additional Information
- ORGANIZATIONS , Psi Ci Honor Society (01/2021) Nominated for the Psi Ci honor society due to outstanding academic performances
Timeline
Therapeutic Mentor
Northeast Family Services
11.2023 - Current
Therapeutic Mentor
Multicultural Wellness Center
02.2023 - 04.2023
Help Desk Coordinator - EDP System Analyst III
Information Technology, Fitchburg State University, Fitchburg State University
02.2021 - Current
Trek Worker
LUK INC
06.2020 - 08.2020
Peer/Group Tutor
Tutor Center - Fitchburg State University, Fitchburg State University
09.2019 - 01.2021
Sales Associate/Cashier
Walmart
06.2018 - 01.2020
Student Help Desk Clerk & Technician
Fitchburg State University
01.2018 - 01.2021
Seasonal Sales Associate
Macy's
12.2017 - 01.2018
Master of Science - Mental Health Counseling
Fitchburg State University
Master of Science - Business Administration And Management
Fitchburg State University
Bachelor of Science - Cognitive Psychology
Fitchburg State University
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