Lynese Wiafe
Worcester
Summary
Emerging mental health professional pursuing an M.S. in Clinical Mental Health Counseling with hands-on experience in children’s behavioral health, crisis response, and family support. Provides strengths-based, trauma-informed, and culturally attuned care as a Therapeutic Mentor while collaborating closely with IHT clinicians, outpatient providers, and school teams. Known for empathy, integrity, and intentionality, with developing clinical skills in assessment, treatment planning, and evidence-based intervention to prepare for LMHC licensure.
Overview
8
8
years of professional experience
Work History
Pioneer (Mentor)
Follow My Steps Foundation
10.2024 - Current
Therapuetic Mentor/Therapeutic Training & Support
Northeast Family Services
11.2023 - Current
- Facilitated skill-building workshops to enhance clients' social and emotional competence.
- Assisted clients in developing coping strategies to manage stress and anxiety effectively.
- Collaborated with mental health professionals to create comprehensive care plans tailored to individual client needs.
- Provided guidance in crisis situations, ensuring clients' safety and emotional well-being.
- Engaged clients in therapeutic activities designed to boost self-esteem and resilience.
- Documented client interactions and progress in compliance with agency policies and regulations.
- Developed individualized behavioral support plans to address specific client challenges.
- Maintained open lines of communication with clients and families to provide consistent support.
- Consistently monitored client progress, adjusting therapeutic interventions as needed to ensure optimal outcomes.
- Improved client self-esteem by developing personalized therapeutic plans and setting achievable goals.
- Encouraged creative expression through various modalities like art therapy or journaling for enhanced emotional processing abilities among clients.
Help Desk Coordinator - EDP System Analyst III
Information Technology, Fitchburg State University, Fitchburg State University
02.2021 - Current
- (Fitchburg State) is a public university in Fitchburg, Massachusetts
- Provide first level technical support for administrators staff, faculty, and students for Windows and Mac OS workstations and laptops
- Install Network printers, maintain the print server(s), And manage enterprise document software solutions
- Deploy new PC and Mac desktops and laptops
- Respond to classroom emergencies
- Assists in supervision and training of Help Desk student technicians, monitors work flow and assigns tasks
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Resolved or escalated problem tickets to resolve user issues.
Therapeutic Mentor
Multicultural Wellness Center
02.2023 - 04.2023
- Assisted clients in identifying community resources and connecting with appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Monitored clients' progress to adjust treatment plans accordingly.
Peer/Group Tutor
Tutor Center - Fitchburg State University, Fitchburg State University
09.2019 - 01.2021
- (Fitchburg State) is a public university in Fitchburg, Massachusetts
- Maintain student files
- Monitor students’ academic progress
- Provide academic assistance and other assistance as needed for students
- Check and respond to emails from students
- Achievements/Tasks
- Achievements/Tasks
- Achievements/
Student Help Desk Clerk & Technician
Fitchburg State University
01.2018 - 01.2021
- Fitchburg State) is a public university in Fitchburg, Massachusetts
- Assist students with common computer issues
- Responsible for directing more complex issues to a tech for support
- Manage hotline for classroom technical issues
- Keep accurate records of technical issues and resolutions
Trek Worker
LUK INC
06.2020 - 08.2020
- A nonprofit multi-service agency dedicated to improving youth, families, and adults' safety, health, and emotional well-being
- Joined youth, who had developmental disabilities, behavioral and emotional challenges, on outdoor activities
- Completed interactive activities over Zoom with youth due to pandemic
- Worked with youth individually to better understand
- Them and build a stronger connection with them
- Contact : 800-579-0000
Sales Associate/Cashier
Walmart
06.2018 - 01.2020
- A retailer that operates grocery stores, supermarkets, hypermarkets, department and discount stores, and neighborhood markets
- Process card, cash, and check transactions on cash register
- Ensure that all prices and quantities are correct and collect payments
- Redirect customers to di erent departments and answer questions if needed
Seasonal Sales Associate
Macy's
12.2017 - 01.2018
- Wide range of merchandise, including apparel and accessories (men's, women's and children's), cosmetics, home furnishings and other consumer goods
- Assisted customers and provided information about products to customers
- Greeted customers and created a welcoming store environment
- Completed transactions on cash register
Education
Master of Science - Mental Health Counseling
Fitchburg State University
Fitchburg, MA09-2027
Master of Science - Business Administration And Management
Fitchburg State University
Fitchburg, MA08.2022
Bachelor of Science - Psychology
Fitchburg State University
Fitchburg, MA05.2021
Skills
- Reading Comprehension
- Cultural Sensitivity
- Active Listening
- Critical Thinking
- Behavioral Therapy
- Individualized Lesson Plans
- Emotional Support
- Behavior Modification
- Positive Interactions
- Therapeutic Activity Planning
- Family Involvement
- Play Therapy
- Teamwork and collaboration
- Effective leadership
- Team collaboration
- Organization
Accomplishments
- Selected for the North Central Massachusetts Chamber of Commerce Community Leadership Institute Class of 2025, representing Fitchburg State University.
- Served as a Pioneer with the Follow My Steps Foundation, contributing to youth empowerment initiatives, leadership development workshops, and financial literacy programming.
- Collaborated on community and legislative advocacy projects, supporting policy-focused efforts aimed at strengthening resources for youth, families, and underserved populations.
- Designed and facilitated interactive workshops and faith-based lessons for children and youth, building curriculum and activities that strengthen communication, confidence, and spiritual development.
- Regularly entrusted to represent professional teams, community organizations, and ministries with integrity, empathy, and Christ-centered leadership
Additional Information
- ORGANIZATIONS , Psi Ci Honor Society (01/2021) Nominated for the Psi Ci honor society due to outstanding academic performances
Timeline
Pioneer (Mentor)
Follow My Steps Foundation
10.2024 - Current
Therapuetic Mentor/Therapeutic Training & Support
Northeast Family Services
11.2023 - Current
Therapeutic Mentor
Multicultural Wellness Center
02.2023 - 04.2023
Help Desk Coordinator - EDP System Analyst III
Information Technology, Fitchburg State University, Fitchburg State University
02.2021 - Current
Trek Worker
LUK INC
06.2020 - 08.2020
Peer/Group Tutor
Tutor Center - Fitchburg State University, Fitchburg State University
09.2019 - 01.2021
Sales Associate/Cashier
Walmart
06.2018 - 01.2020
Student Help Desk Clerk & Technician
Fitchburg State University
01.2018 - 01.2021
Seasonal Sales Associate
Macy's
12.2017 - 01.2018
Master of Science - Business Administration And Management
Fitchburg State University
Master of Science - Mental Health Counseling
Fitchburg State University
Bachelor of Science - Psychology
Fitchburg State University