Lynett Valadez
Whittier,CA
Summary
Results-driven with a successful track record of providing administrative support in busy office environments. Organized and dependable candidate at handling multiple projects and prioritizing tasks with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Production Assistant
Lucasfilm
01.2023 - Current
- Maintain a well-stocked inventory of office supplies and craft services, proactively ordering items when necessary to avoid delays or disruptions in work processes.
- Contribute to successful project outcomes by assisting in the coordination of events as required.
- Promote workplace safety by adhering to strict guidelines and reporting any potential hazards to management promptly.
- Welcome office visitors and alerted staff to arrivals of scheduled appointments.
- Maintain a safe and clean work environment, contributing to overall team productivity.
- Inspect grounds and facilities to identify necessary repairs.
Accounts Receivable Specialist
Sit 'n Sleep
03.2021 - 10.2022
- Applies money that has been billed to finance companies.
- Checking in finance paperwork received by assigned locations.
- Communicate to sales managers and sales associates regarding finance paperwork (missing signatures, wrong paperwork).
- Review and fix discrepancies on daily cash balancing.
- Compose letters for in house collections.
- Will research Accounts Receivables and Financing to be sure all monies are accounted for.
- Research will include calling sales associates, pulling paperwork, calling the finance company and contacting customer service.
- Any other duties deemed necessary by management.
- Handles refund requests from customers, sales associates or the Accounting Department. Arranges for refunds by check or bank card or through the financial institution.
- Researching and responding to charge backs or disputes with credit card companies and finance companies.
BDC Service Representative
Mark Christopher Auto Center
03.2018 - 03.2020
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained expert knowledge of client company products and services and equipped callers on team to successfully address 100% of customer questions.
- Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes.
- Completed 75 to 100 outbound service calls Daily
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Developed 35 new customer prospects or referrals each Month.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
BDC Sales Representative
Mark Christopher Auto Center
03.2016 - 03.2018
- Developed highly empathetic client relationships and earned reputation for exceeding corporate goals.
- Stayed current on company products and services to provide top-notch expertise to customers.
- Created and improved business pipeline using cold and warm techniques.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Completed 75 to 100 outbound sales calls daily
- 148 Appointments monthly
- 74 Shows
- 37 Sold
- Developed clientele by networking to find new customers and generate lists of prospective clients.
- Met with local business and community organizations to develop leads and generate business.
- Goal-oriented Business Development Representative adept at delivering results in both team-based and individual capacities.
- Recommended product changes to enhance customer interest and maximize sales.
- THIS IS A SUMMARY Seasoned Business Development Sales Rep highly effective at taking on challenging objectives and exceeding expectations. Team-oriented professional successful in fast-paced, high-demand environments. Eager to work alongside customers to achieve solutions meeting diverse needs and driving company growth.
Assistant Production Manager
Lose 1lb Daily
03.2013 - 11.2015
- Established and adjusted work procedures to meet production schedules.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Directed and motivated 5-person team of production staff.
- Monitored purchase orders and scheduled manufacturing to ensure on-time delivery.
- Developed measures to improve production methods, equipment performance and quality.
- Inspected finished products for quality and adherence to customer specifications.
- Coordinated production requirements with material handling and daily functions.
- Communicated company philosophies and policies, demonstrated work routines and documented performance.
- Diligently maintained safety and quality standards.
- Assessed staff performance to align with corporate revenue goals.
- Participated in production design activities through collaborative or sole delivery of specific components, spanning quote and contract proposals, technical requirements, financial planning, scheduling management and staffing oversight.
Education
Film Production
West Los Angeles College
2024
Certificate of Completion in Esthetics -
Salon Success Academy - Upland
Upland, CA2009
High School Diploma -
Jurupa Valley High School
2004
Skills
- Clerical support
- High-energy attitude
- Technologically savvy
- Data evaluation
- Product organization
- Call center experience
- Quality assurance controls
- Business development understanding
- Microsoft Office expertise
- Customer service
- Inbound and outbound calling
- Customer relations
- Office Support
- CRM Tracking
Timeline
Production Assistant
Lucasfilm
01.2023 - Current
Accounts Receivable Specialist
Sit 'n Sleep
03.2021 - 10.2022
BDC Service Representative
Mark Christopher Auto Center
03.2018 - 03.2020
BDC Sales Representative
Mark Christopher Auto Center
03.2016 - 03.2018
Assistant Production Manager
Lose 1lb Daily
03.2013 - 11.2015
Film Production
West Los Angeles College
Certificate of Completion in Esthetics -
Salon Success Academy - Upland
High School Diploma -
Jurupa Valley High School
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