Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
Charted on each patient daily.
Took and monitored vital signs, administered medications, and managed patient behavior.
Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
Security Officer
Hawthorn Children's Psychiatric Hospital
06.2021 - 07.2025
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Residential Advisor
St. Louis Job Corps Center
10.2013 - 09.2018
Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
Assisted students in handling tough situations to resolve problems.
Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
Enforced rules and regulations to maintain order and safety in residence hall.
Established consistent relationships with students to maintain professional boundaries.
Supervised and mentored students to promote safety and wellbeing.
Mediated conflict to provide safe and secure environment through policy enforcement.
Supervisor Support Care Assistant at Hawthorn Children's Psychiatric HospitalSupervisor Support Care Assistant at Hawthorn Children's Psychiatric Hospital