Lynetta Moore

Developed strategic partnerships with healthcare professionals to drive interest in upcoming expert-led COPD broadcast by GSK Pharmaceuticals.

Engaged 350 pulmonology specialists in New York to discuss broadcast content, answer questions, and ensure successful registration for the event.

Engaged in daily team meetings to discuss achievements and collaboratively resolve obstacles.

• Delivered virtual and onsite consultations to healthcare providers nationwide, ensuring effective adoption of clinical systems and adherence to data privacy and compliance standards.
• Communicated complex product and workflow details clearly to clinicians, supporting accurate documentation and improved patient safety outcomes.
• Strengthened provider engagement and satisfaction by offering tailored educational sessions, follow-up training, and remote support.
• Collaborated with leadership and cross-functional teams to track performance metrics, gather feedback, and identify process improvement opportunities.
• Managed customer databases and maintained accurate records of provider communication, training sessions, and follow-up actions.

• Served as key liaison between providers, patients, and insurance partners, ensuring efficient communication and adherence to clinical and compliance standards.
• Supported EMR documentation, patient registration, and billing workflows to improve accuracy and reduce claim denials.
• Enhanced provider satisfaction by managing day-to-day operations, addressing concerns promptly, and maintaining a professional and empathetic communication style.

• Analyzed existing processes and introduced data-driven improvements to elevate efficiency and boost patient satisfaction levels.
• Oversaw development and supervision of clinical and administrative teams to ensure adherence to compliance and customer service excellence.
• Accompanied physician to promote Cabo Crème at industry conferences.