Lynette Flores
Las Vegas
Summary
Healthcare Professional experienced in patient service roles. Enhanced patient satisfaction through effective communication and problem-solving skills while managing patient interactions and administrative responsibilities. Demonstrated collaborative nature and adaptability in meeting diverse needs and ensuring smooth operations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Patient Service Representative
Quest Diagnostics
Las Vegas, NV
04.2025 - 08.2025
- Coordinated appointment scheduling and communicated insurance information, maintaining patient confidentiality and compliance with HIPAA regulations.
- Managed patient inquiries and scheduled appointments using electronic health record systems.
- Provided support to patients by explaining procedures and ensuring accurate information dissemination.
- Assisted in verifying patient insurance eligibility and benefits, enhancing overall service efficiency.
Pharmacy Care Coordinator
Elevance Health Companies Inc
Indianapolis, IN
03.2024 - 08.2024
- Collaborated with healthcare providers to streamline clinical workflows, enhancing patient satisfaction.
- Coordinated patient medication management and adherence programs to optimize health outcomes.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care plans.
- Assisted patients in understanding medication instructions, side effects, and potential interactions.
Pharmacy Care Coordinator
Steinberg Diagnostics
Las Vegas, NV
03.2023 - 08.2023
- Coordinated patient scheduling and data entry with healthcare entities, ensuring accuracy and enhancing patient experience.
- Coordinated medication management programs to optimize patient care and adherence.
- Facilitated communication between patients, pharmacists, and healthcare providers.
- Assessed patient needs to develop personalized care plans effectively.
Guest Reservations
Caesars Entertainment
Las Vegas, NV
03.2022 - 10.2022
- Improved guest satisfaction by providing personalized travel recommendations and managing reservations efficiently.
- Coordinated seamless communication between hotel departments regarding guest reservations or special requests related to their tours.
- Managed guest reservations accurately, optimizing room allocation to maximize revenue opportunities.
- Collaborated with front desk staff to efficiently manage guest reservations and room assignments.
Customer Service Representative
22nd Century Technologies
Las Vegas, NV
09.2021 - 12.2021
- Delivered COVID test results and processed data entry requests, ensuring schools and organizations maintained accurate records.
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction and engagement.
- Assisted in troubleshooting technical issues, ensuring prompt resolution and minimal disruption to service.
- Processed customer orders efficiently, maintaining accuracy in data entry and order management systems.
Customer Service Representative
Robert Half
Las Vegas, NV
06.2021 - 08.2021
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Collaborated with team members to streamline processes, improving response times for customer support requests.
- Maintained accurate records of customer interactions in CRM system, ensuring data integrity and accessibility.
- Trained new hires on company policies and procedures, fostering a knowledgeable and effective team environment.
- Developed strong relationships with customers by actively listening and addressing concerns promptly and effectively.
Customer Service Lead
International Alliance Holdings, LLC
Las Vegas, NV
03.2021 - 06.2021
- Managed daily customer service operations, providing high-quality support and satisfaction.
- Trained and mentored team members, enhancing service delivery and operational efficiency.
- Resolved escalated customer issues, maintaining relationships and improving client retention rates.
- Analyzed customer feedback to develop strategies for service enhancements and training needs.
- Coordinated with cross-functional teams to address complex customer inquiries effectively.
- Developed and maintained comprehensive training materials for new hires, ensuring consistent service standards.
Customer Service Representative
Surge Staffing
Las Vegas, NV
03.2020 - 03.2021
- Implemented feedback mechanisms to gather customer insights, contributing to service improvement initiatives.
- Assisted in developing training materials that enhanced onboarding experience for new customer service representatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
TTEC
Las Vegas, NV
12.2019 - 12.2020
- Provided exceptional customer support for patient inquiries and healthcare services.
- Resolved billing issues efficiently, ensuring accurate account management and patient satisfaction.
- Collaborated with healthcare providers to streamline appointment scheduling and improve patient flow.
- Implemented feedback mechanisms to enhance service delivery based on patient experiences and needs.
- Coordinated with multidisciplinary teams to address complex patient concerns, fostering a collaborative environment.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Customer Service Representative
PSI
Las Vegas, NV
01.2020 - 03.2020
- Monitored service metrics regularly to identify trends and propose actionable improvements to management team.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Nevada State Bank
Las Vegas, NV
11.2018 - 12.2018
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Diploma - Computer Science
John F. Kennedy High School
Granada Hills, CA06-1997
Skills
- Payment collection
- Scheduling appointments
- Scheduling appointments
- Customer service
- Patient confidentiality
- Patient greeting
- Communication skills- Client relations- Healthcare Coordination- HIPAA knowledge- Problem resolution
- Customer service
- Appointment scheduling
- Patient reception
- - Effective Communication
- Electronic Records Management
- Medical billing
Certification
- Accounting Basics Training
- Introduction to Cash Accounting
- Getting Started in Quickbooks Pro
- Master the Double- Entry Accounting System
- Financial Accounting Basics
- Fundamentals of Accounting
Languages
English
Native or Bilingual
Timeline
Patient Service Representative
Quest Diagnostics
04.2025 - 08.2025
Pharmacy Care Coordinator
Elevance Health Companies Inc
03.2024 - 08.2024
Pharmacy Care Coordinator
Steinberg Diagnostics
03.2023 - 08.2023
Guest Reservations
Caesars Entertainment
03.2022 - 10.2022
Customer Service Representative
22nd Century Technologies
09.2021 - 12.2021
Customer Service Representative
Robert Half
06.2021 - 08.2021
Customer Service Lead
International Alliance Holdings, LLC
03.2021 - 06.2021
Customer Service Representative
Surge Staffing
03.2020 - 03.2021
Customer Service Representative
PSI
01.2020 - 03.2020
Customer Service Representative
TTEC
12.2019 - 12.2020
Customer Service Representative
Nevada State Bank
11.2018 - 12.2018
Diploma - Computer Science
John F. Kennedy High School