Lynette Keyser
National Park,NJ
Summary
Experienced professional in donor services and staff training, known for exceptional attention to detail and listening skills. Successfully developed and implemented training programs that improve operational efficiency and donor experience.
Overview
19
19
years of professional experience
Work History
Donor Services Consultant
Central Jersey Blood Center
Shrewsbury, NJ
07.2015 - 10.2018
- Delivered exceptional customer service by addressing inquiries and resolving concerns efficiently.
- Educated donors on blood donation processes, enhancing understanding and participation rates.
- Coordinated blood drives, ensuring seamless operations and adherence to safety protocols.
- Collaborated with cross-functional teams to improve donor experience and operational efficiency.
- Trained new staff on procedures, fostering a knowledgeable and capable team environment.
- Served as a key point of contact for blood donors providing expert guidance on services while maintaining excellent communication throughout all stages of the process.
Director of Training and Medical Affairs
Central Jersey Blood Center
Shrewsbury, NJ
06.2008 - 02.2013
- Developed training programs to enhance staff competency and operational efficiency.
- Implemented standardized training protocols across multiple departments to ensure compliance with industry regulations.
- Analyzed training needs assessments to identify gaps in knowledge and facilitate targeted learning initiatives.
- Collaborated with cross-functional teams to design and deliver engaging training sessions, improving retention rates.
- Developed continuous training program for customer service skills.
Director of Donor Services
Central Jersey Blood Center
Shrewsbury, NJ
01.2000 - 06.2008
- Directed strategic initiatives to enhance blood collection processes and improve donor engagement.
- Implemented quality assurance programs ensuring compliance with regulatory standards and enhancing operational efficiency.
- Collaborated with cross-functional teams to develop training programs for staff on best practices in blood donation.
- Analyzed data trends to inform decision-making in resource allocation and operational improvements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Led comprehensive customer service for all Donor Services staff.
Education
Associate of Science - Nursing
Orange County Community College
Middletown, NYSkills
- Client relationship building
- Staff education and training
- Customer service
- Attention to detail
- Listening skills
- Handling customer complaints
- Quality control
- Performance goals
Timeline
Donor Services Consultant
Central Jersey Blood Center
07.2015 - 10.2018
Director of Training and Medical Affairs
Central Jersey Blood Center
06.2008 - 02.2013
Director of Donor Services
Central Jersey Blood Center
01.2000 - 06.2008
Associate of Science - Nursing
Orange County Community College