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Lynette Mundy-Latham
Hesperia,CA
Summary
Customer service professional with track record of ensuring high-quality member interactions and support. Proven ability to build strong relationships and contribute to team goals through collaborative efforts. Known for reliability, adaptability, and excellent communication skills.
Overview
19
19
years of professional experience
Work History
Home Health Aide
In Home Support Services
Hesperia, CA
10.2020 - Current
- Provided personal care assistance to clients, enhancing daily living activities and promoting independence.
- Monitored client health conditions, reporting changes to healthcare professionals for timely interventions.
- Assisted with medication management, ensuring compliance with prescribed regimens for optimal health outcomes.
- Developed personalized care plans in collaboration with clients and families, focusing on individual needs and preferences.
- Implemented safety protocols to maintain a secure environment for clients during home visits.
Membership Services Representative
Capital Staffing Solutions
Remote
07.2025 - 11.2025
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
Claims Customer Care Representative
The Hartford
Remote
11.2023 - 06.2024
- Handled escalated customer complaints effectively, de-escalating situations and providing appropriate resolutions.
- Delivered exceptional customer support during enrollment for FMLA, PDL and state-specific leaves.
- Resolved customer inquiries and claims with accuracy and efficiency.
City Carrier Assistant
United State Postal Service
10.2018 - 11.2020
- Delivered timely mail and packages to designated routes, ensuring customer satisfaction.
- Collaborated with team members to enhance delivery processes and resolve operational challenges.
- Implemented improvements in route planning, reducing delivery times and enhancing service reliability.
Internet Voice Repair Representative
Spectrum
Ontario, CA
09.2017 - 06.2018
- Diagnosed and resolved customer equipment issues, ensuring high satisfaction levels.
- Collaborated with field technicians to streamline repair processes and improve service quality.
- Managed warranty claims, verifying eligibility and processing submissions efficiently.
- Provided training and support to new team members on repair protocols and safety standards.
Bank Teller
Desert Community Bank
Hesperia, CA
09.2017 - 06.2018
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted clients with account inquiries, providing exceptional customer service to enhance client satisfaction.
- Maintained cash drawer integrity through regular balancing and reconciliation procedures to minimize discrepancies.
- Resolved customer issues promptly by leveraging problem-solving skills and product knowledge to ensure resolution satisfaction.
Business Customer Service Specialist
AT&T Mobility Call Center
Cerritos, CA
02.2007 - 06.2017
- Delivered exceptional customer service by resolving complex billing inquiries and technical issues.
- Enhanced customer satisfaction through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline operational processes for improved efficiency.
- Trained new team members on company policies, procedures, and customer service best practices.
Education
Bachelor of Science - Human Resources Management
American InterContinental University
Remote08-2018
Skills
- Data entry proficiency
- CRM software expertise
- Up-selling techniques
- Member retention strategies
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Multitasking Abilities
- Computer skills
- Customer service excellence
- Verbal and written communication
- Money handling
- Call center experience
- Data entry
- Product knowledge
- Medical terminology
- Conflict resolution
- Quality control
- MS office
- Sales and upselling
Timeline
Membership Services Representative
Capital Staffing Solutions
07.2025 - 11.2025
Claims Customer Care Representative
The Hartford
11.2023 - 06.2024
Home Health Aide
In Home Support Services
10.2020 - Current
City Carrier Assistant
United State Postal Service
10.2018 - 11.2020
Internet Voice Repair Representative
Spectrum
09.2017 - 06.2018
Bank Teller
Desert Community Bank
09.2017 - 06.2018
Business Customer Service Specialist
AT&T Mobility Call Center
02.2007 - 06.2017
Bachelor of Science - Human Resources Management
American InterContinental University