Lynette Phillips
Waterbury,CT
Summary
Dedicated, cross-functional Healthcare Administrator and laboratory support dedicated to championing teams to deliver exceptional medical operations by providing billing, coding, accounts receivable, and administrative support. Acquired advanced skills in public health, information systems, ethics, and communication after achieving a Master of Science in Healthcare Administration. Ability to identify inefficiencies in physician practices and devise solutions to improve service to patients. Hone analytical, research, and detail-oriented skills to properly bill and code medical claims and payments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Laboratory Assistant 2
HHC Charlotte Hungerford Hospital
Torrington, CT
01.2022 - Current
- Logged patient information and recorded results into system.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Perform Osmolality tests, HCG urine test, COVD 19, FLUVID tests and Urinalysis testing.
- Accession and batch specimen for transport to reference lab
- Physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
- Obtained samples for testing following standard protocols.
Accounts Receivable Analyst
Yale New Haven Health System
New London, CT
10.2019 - 03.2020
- Checked patients' accounts for errors and accuracy while updating in Epic.
- Followed up on all claims to ensure no submission data is missing.
- Demonstrated ability for attention to detail correcting mistakes on claims ensuring 100% accuracy rate in maintaining billing records.
- Revised registration errors to expedite new patient process.
- Remained in contact with insurance companies via web chat, email, and phone regarding claim status.
Certified Nursing Assistant
Northwell Health Franklin Hospital
Valley Stream, NY
06.2008 - 09.2011
- Recognized by management for consistently demonstrating exceptional medical services and creating positive patient experiences. Promoted from CNA to Certified Nurse Technician.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Phlebotomist
New York Hospital Queens
Flushing, NY
03.2002 - 03.2005
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Obtained blood specimens by performing venipunctures and finger sticks.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Phlebotomist
Quest Diagnostics
Syosset, NY
03.2002 - 03.2005
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Packaged and shipped specimens to central lab daily.
- Assisted with office procedures by monitoring patient flow, performing telephone screening, data entry and triaging patients.
Education
Master of Science - Healthcare Administration
University of New Haven
West Haven, CT05.2019
Certificate - Medical Insurance Billing And Coding
Goodwin College
East Hartford, CT12.2017
Bachelor of Arts - General Studies
University of New Hampshire
Durham, NH05.2017
Associate of Science - Administrative Business Technology -HIT
Nassau Community College
Garden City, NY05.2014
Skills
- Biohazardous Waste Disposal
- Laboratory Accessioning
- Disposal Procedures
- Claim Processing
- Healthcare Law
- Billing and Coding
- Healthcare Leadership
- Documentation and Administrative Support
- Public Health
- Patient Education and Health Communication
- Reporting
- Nutrition and Health
Certification
Certified Professional Coder- AAPC (CPC-A )#01611055
Compliance Officer
Nutrition & Health Workshop Series
Health Information Technology Training Program: Clinical Partitioner Consultant
Phlebotomy
Clinical Experience
Medical Billing and Coding ( 150 + hrs ) December 2017- January 2018
Starling Physicians-Rocky Hills, CT
- Coded and scanned patients' health chart, and verify if information inputted was current and correct.
- Reviewed audit journals to ensure payments were accurately documented and processed correctly.
- Setup patient accounts and approved for medical services. posted, scanned, and audited payments for accounts.
- Confirmed patients' demographics and payment status with worker's compensation.
Medical Administrative Intern ( 300 + hrs ) February 2014 - May 2014
Nassau University Medical Center- East Meadows, NY
- Prepared census reports for behavior health units to assess demographics and effective procedures.
- performed typing, filing, and scheduling to deliver administrative support that streamlined operations and productivity.
- Evaluated and completed applications and contracts for new residents and prepared letters for court and reviewed state requirements for patient's legal stay within medical unit.
Medical Coding Intern ( 90+ hrs ) July 2013 - August 2013
Mercy Medical Center- Rockville Center NY
- Coded active charts in the area of inpatient, outpatient, and emergency departments.
- Assessed patients' medical charts and scanned patient information into the Epic system
volunteer
HOPE Program October 2021 - February 2022
Yale Healthcare System
- Volunteer in the Health Information Department prepping and scanning patients' reports into Epic.
- Packing documents to go into storage.
Timeline
Laboratory Assistant 2
HHC Charlotte Hungerford Hospital
01.2022 - Current
Accounts Receivable Analyst
Yale New Haven Health System
10.2019 - 03.2020
Certified Nursing Assistant
Northwell Health Franklin Hospital
06.2008 - 09.2011
Phlebotomist
New York Hospital Queens
03.2002 - 03.2005
Phlebotomist
Quest Diagnostics
03.2002 - 03.2005
Master of Science - Healthcare Administration
University of New Haven
Certificate - Medical Insurance Billing And Coding
Goodwin College
Bachelor of Arts - General Studies
University of New Hampshire
Associate of Science - Administrative Business Technology -HIT
Nassau Community College