Lynette Quintana
Sales
Gardena,CA
Summary
Multi-faceted and dynamic professional with a natural aptitude for sales and relationship building. Self-directed and integrity-driven, providing knowledgeable service excellence and business development skills through strong relationship-building abilities and a strategic consultative sales approach. Passionate and determined to build market presence by working closely with clients to match their needs with promoted products and services.
Overview
14
14
years of professional experience
Work History
Security Officer
REA Security
Compton, CA
03.2024 - 03.2025
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Driver
Lyft Technologies
Las Vegas, NV
04.2021 - 06.2023
- Maintained personal vehicle cleanliness and made sure it was in excellent condition
- Provided all-time excellent customer service, and resolved any customer problematic issues in order to encourage a high customer rating
- Loaded and unloaded vehicles, identified and took the shortest and fastest route, and demonstrated the ability to remain calm
Driver
Uber Technologies
Las Vegas, NV
04.2021 - 06.2023
- Maintained personal vehicle cleanliness and made sure it was in excellent condition
- Provided all-time excellent customer service, and resolved any customer problematic issues in order to encourage a high customer rating
- Loaded and unloaded vehicles, identified and took the shortest and fastest route, and demonstrated the ability to remain calm in stressful situations
Internet Manager
West Coast Toyota
Long Beach, CA
10.2019 - 03.2020
- Effectively handled a high inbound/outbound call volume and scheduled appointments
- Supported, trained, and mentored the staff on how to handle phone and internet inquiries
- Coached the team on how to follow up with prospects and customers using scripts
- Encouraged the use of the software prospecting system to increase sales and retain customers while providing exceptional customer service
- Motivated the business development staff to drive sales, referrals, and repeat business with a friendly and professional image and attitude
Internet Manager
Kia of Cerritos
Cerritos, CA
01.2016 - 01.2019
- Effectively handled a high inbound/outbound call volume and scheduled appointments
- Supported, trained, and mentored the staff on how to handle phone and internet inquiries
- Coached the team on how to follow up with prospects and customers using scripts
- Encouraged the use of the software prospecting system to increase sales and retain customers while providing exceptional customer service
Business Development Director
Martin Chevrolet
Torrance, CA
01.2013 - 01.2015
- Training and Developing Sales Personal and generating revenue for Martin Chevrolet
- Enthusiastically set, maintain, and improve an internet sales rate of new and used vehicles at a minimum closing rate of 25%
- Create, monitor, and adapt a marketing and advertising program to consistently increase the number of leads
- Develop a complete understanding of the CRM tools needed to find, grow, and service customers
- Maintain a prospect follow-up program through using our CRM Tool
- Create and adapt a sales procedure to provide the customer with enough information to make an informed buying decision in accordance with dealership policies
- Ensure proper delivery of the vehicle to the customer and maintain an owner follow-up procedure to produce customer advocacy in all areas of the dealership
Business Development Manager
Felix Chevrolet
Las Vegas, NV
01.2011 - 01.2013
- Create advocacy by enthusiastically identifying customers' wants and needs as well as satisfying them profitability
- Enthusiastically set, maintain, and improve an internet sales rate of new and used vehicles at a minimum closing rate of 15%
- Create, monitor, and adapt a marketing and advertising program to consistently increase the number of leads
- Develop a complete understanding of the CRM tools needed to find, grow, and service customers
- Maintain a prospect follow-up program through using our CRM Tool
- Create and adapt a sales procedure to provide the customer with enough information to make an informed buying decision in accordance with dealership policies
- Ensure proper delivery of the vehicle to the customer
- Maintain an owner follow-up procedure to produce customer advocacy in all areas of the dealership
Education
High School -
Leuzinger High School
Lawndale, CA01.1988
Skills
- Business Development
- Innovation
- Market Expansion
- Effective Results Forecasting
- Strategic Planning
- Reports & Documentation
- Account Management
- Relationship-Building & Retention
- Training & Development
- Negotiations & Presentations
- Project Management
- Sales Management
- Territory Management & Expansion
- Multitasking
Computer Systems
- REYNOLDS & REYNOLDS
- ADP
- ELEAD
- ADVENT RESOURCES
- MICROSOFT OFFICE
- EXCEL
- POWERPOINT
- WHO CALLING
- BRIGHT CALL
- TYPING
- 10 KEY-BY-TOUCH
Timeline
Security Officer
REA Security
03.2024 - 03.2025
Driver
Lyft Technologies
04.2021 - 06.2023
Driver
Uber Technologies
04.2021 - 06.2023
Internet Manager
West Coast Toyota
10.2019 - 03.2020
Internet Manager
Kia of Cerritos
01.2016 - 01.2019
Business Development Director
Martin Chevrolet
01.2013 - 01.2015
Business Development Manager
Felix Chevrolet
01.2011 - 01.2013
High School -
Leuzinger High School