Lynette Renteria
Laredo,TX
Summary
Dynamic sales associate with proven expertise at Walmart, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and product knowledge. Skilled in cash handling and merchandising, consistently achieving sales goals while fostering a welcoming shopping environment. Committed to teamwork and delivering exceptional retail experiences.
Overview
4
4
years of professional experience
Work History
Sale Associate
Walmart
08.2017 - 03.2020
- Demonstrated product knowledge to guide customers in making informed purchase decisions.
- Trained new associates on store policies and customer service best practices.
- Monitored stock levels and communicated reordering needs to management.
- Assisted in store layout planning to optimize product placement and accessibility.
- Maintained cleanliness of sales floor and fitting rooms to promote a welcoming atmosphere.
- Utilized point-of-sale systems to provide efficient checkout experiences for customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Optician
Walmart
08.2017 - 03.2020
- Assisted customers in selecting appropriate eyewear based on lifestyle and vision needs.
- Conducted vision testing to determine patients' optical prescriptions accurately.
- Maintained optical equipment to ensure optimal performance during patient consultations.
- Educated customers about eyewear care and the importance of regular eye examinations.
- Managed inventory of eyewear products to ensure availability and minimize shortages.
- Processed insurance claims efficiently to facilitate customer reimbursement for optical services.
- Collaborated with optometrists to interpret prescriptions for accurate eyewear fitting.
- Resolved customer inquiries and complaints to enhance overall satisfaction with services.
- Scheduled appointments for vision tests and consultations, optimizing workflow efficiency.
- Trained new staff on eyewear fitting techniques and customer service protocols.
- Reviewed and verified prescription orders to ensure accuracy before fulfillment.
- Assisted in promotional events to increase awareness of eyewear products and services.
- Supported team objectives by contributing to a positive and efficient work environment.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Sale Associate
JCPenney
10.2015 - 12.2017
- Assisted customers in selecting merchandise based on preferences and needs.
- Processed sales transactions efficiently, ensuring accuracy and customer satisfaction.
- Collaborated with team members to achieve sales goals and enhance store performance.
- Maintained organized inventory, ensuring products were readily available for customers.
- Ensured visual merchandising standards were met, creating an appealing shopping environment.
- Participated in promotional activities, attracting customers and increasing store traffic.
- Executed markdowns and sales promotions according to company guidelines.
- Resolved customer inquiries and complaints promptly, enhancing overall experience.
- Engaged with customers to gather feedback and improve service quality.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma - Early Childhood Education
Cigarroa High School
Laredo, TXSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- Store maintenance
- Retail store operations
- Phone etiquette
- FLUENT IN LANGUAGE
- Conflict resolution
- Customer needs assessment
- Merchandise display
- Suggestive selling
- Display building
- Self-checkout assistance
- Promotional events
- Friendly and outgoing
Timeline
Sale Associate
Walmart
08.2017 - 03.2020
Optician
Walmart
08.2017 - 03.2020
Sale Associate
JCPenney
10.2015 - 12.2017
High School Diploma - Early Childhood Education
Cigarroa High School