LYNETTE ROSS

Processes all monthly utility billing procedures and miscellaneous deposits; compiles billing and tax data for monthly finance reports and as required by the City Auditor. Receives utility payments online, by phone, in person and by mail; manages payment in a computerized account management system; balances payments at day end; processes returned checks according to City procedures; prepares and mails late notices to customers who are delinquent, and sends accounts to the City’s collection agency, as needed.

Communicates work orders to other departments/divisions to resolve customer service needs related to utility accounts and bulk water. Assist in balancing the Accounts Receivables involving utility billing. Performs the majority of adjustments for accounts that are misread or have water leaks; processes all bankruptcies. Coordinates the meter exchange program with the Water and Wastewater Superintendent. Maintains customer records such as payment records and meter reading information.

Assist with the preparation of City Commission packets; attends City Commission meetings and takes minutes in the absence of the City Auditor.

Provides accurate utility billing information; processes and maintains accounting/utility billing transacts; maintains computer database for customer billing and auditing purposes.

• Opened various new accounts, processed necessary information, and educate the customers as to services/products available
• Used every customer contact as an opportunity to advise customer about additional services or programs that may benefit them
• Accountable for cash drawer; locking cash drawer; balancing currency, coin, and checks in cash drawer at end of shift; and reporting any discrepancies to supervisor
• Answered basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
• Exhibited exceptional customer service skills and the ability to develop and maintain productive relationships with team members and customers
• Provided expected levels of service, prompt and reliable attendance is an essential function of this position

• Opened various new accounts, processed necessary information, and educate the customers as to services/products available
• Used every customer contact as an opportunity to advise customer about additional services or programs that may benefit them
• Accountable for cash drawer; locking cash drawer; balancing currency, coin, and checks in cash drawer at end of shift; and reporting any discrepancies to supervisor
• Answered basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies
• Exhibited exceptional customer service skills and the ability to develop and maintain productive relationships with team members and customers
• Provided expected levels of service, prompt and reliable attendance is an essential function of this position
• Complied with all Gate City Bank policies, procedures, applicable laws, and regulations
• Extremely detailed-oriented and maintain high degree of accuracy in processing transactions.

• Responsible for creating the inbound folders and shippers
• Check Oracle for order availability
• Provide clerical and administrative support for the billing and shipping functions including filing and maintaining records of shipment
• Assembles & verifies customer orders for materials and equipment
• Checked orders for accuracy, errors, and omissions in order to reduce the number of incorrect shipments
• Checked inbound and outbound shipments for accuracy and to avoid mistakes.

• Received checks & cash for deposits, verified amounts and examined checks for endorsement
• Executed daily operations of check scanning and balancing
• Cashed checks after verification of signatures and customer balances
• Entered customers' transactions into computer and issued computer generated receipts
• Ordered daily supply of cash and counted incoming cash
• Balanced currency, coin and checks in cash drawer at end of shift using a calculator
• Compared totaled amounts with data displayed on computer
• Prepared monies for ATM machines and filled machines after verification.

• Maintained computer and physical filing systems.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Set up patients with a hard copy using Joint Commission's guidelines
• Post all delivery tickets, verify all billing documents are present
• Verify all insurance information and procedure codes are correct to generate claims properly
• Enter information into authorization, decrement and CMN file
• Monitor CMN expiration report and claims error reports
• Maintain accurate cash sales records
• Bank deposits
• ROA's
• Log bad debt write off
• Customer service

• Greeted customers in a professional and enthusiastic way
• Answered telephone calls promptly
• Demonstrated in depth knowledge of products, placement, availability, price and use
• Processed customers' orders accurately
• Input customers information into computer
• Knowledge of insurance (Medicare, Medicaid, Private)

• Directed services, such as repairs, supplies, mail & files.
• Keyed A/P
• Filed correspondence & other records
• Successfully handled second day reconciliation
• Entered data into AS400 system
• Keyed full service ROA's
• Responsible for closing of business