Summary
Overview
Work History
Education
Skills
Timeline
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Lynette Umana

Miami,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience

Work History

Assistant Store Managee

Sushi Mas
Miami, FL
05.2021 - 05.2022
  • Greeted customers entering store and offered assistance.
  • Offered customers top-notch, personal service to boost customer satisfaction.
  • Packaged sushi meals for delighted customers and handled it with care.
  • Balanced and organized cash register by handling cash, counting change.
  • Trained new staff on restaurants processes and procedures.
  • Displayed merchandise by arranging in appealing ways.
  • Answered questions about store policies and addressed customer concern.
  • Mentored staff to enhance skills and achieve daily targets, using motivational leadership.

Cashier Team Lead

Dick’s Sporting Goods
Miami, FL
07.2019 - 04.2020
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Assisted customers by answering questions and fulfilling requests.

Front Desk Attendant

The Master’s D’Signs
Miami, FL
02.2017 - 12.2018
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered phone calls and scheduled appointments.
  • Greeted guests at front desk and engaged in pleasant conversations.
  • Maintained, cleaned, and organized reception area.

Education

High School Diploma -

Hialeah High School
Hialeah, FL
06.2022

Skills

  • Merchandising and Display
  • Merchandise Receiving and Handling
  • Building Customer Loyalty
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills
  • Cash Register Operations
  • Customer Support

Timeline

Assistant Store Managee

Sushi Mas
05.2021 - 05.2022

Cashier Team Lead

Dick’s Sporting Goods
07.2019 - 04.2020

Front Desk Attendant

The Master’s D’Signs
02.2017 - 12.2018

High School Diploma -

Hialeah High School

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Lynette Umana