Juan Torres
Monroe,MI
Summary
Dedicated professional with expertise in customer service and team management. Proven ability to enhance workflow efficiency and resolve inquiries to ensure exceptional customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
50 Floors
Taylor, MI
12.2021 - 12.2024
- Assisted in managing daily operations and workflow efficiency.
- Coordinated team schedules to ensure adequate staffing coverage.
- Conducted regular inventory checks to maintain stock levels.
- Resolved customer inquiries and complaints with professionalism and care.
Sales Associate
Leon’s Flooring
Livonia, MI
09.2019 - 03.2020
- Assisted customers in selecting products based on needs and preferences.
- Maintained store displays and ensured merchandise was well-stocked and organized.
- Provided product knowledge to customers, enhancing their shopping experience.
- Assisted customers with finding the right product for their needs.
Manager
Carpet Town of Trenton
Trenton, MI
07.2013 - 07.2019
- Assisted customers in selecting flooring products tailored to their needs.
- Coordinated delivery schedules with suppliers to ensure timely installations.
- Developed floor plans and designs based on client specifications and preferences.
- Conducted product demonstrations to showcase features and benefits effectively.
- Maintained inventory levels and organized stock for efficient access and sales.
- Maintained records of customer orders including payment terms, product details, delivery dates.
Manager
Joes Carpet Service
Taylor, MI
04.2007 - 05.2013
- Coordinated team schedules and allocated resources for project efficiency.
- Handled scheduling procedures for department and directed team members in setting and achieving goals.
- Trained new employees on installation techniques and best practices.
- Supervised flooring installations and ensured adherence to safety standards.
- Inspected completed projects for quality assurance and compliance checks.
- Managed inventory of flooring materials and tools for timely project execution.
- Collaborated with subcontractors to ensure seamless workflow on-site.
Education
Associate of Arts - Commercial And Advertising Art
New York City College of Technology
Brooklyn, NY06-1991
Skills
- Inventory management
- Team management
- Employee training
- Team scheduling
- Product knowledge
- Merchandising display
- Customer service
Languages
Spanish
Professional
Timeline
Assistant Store Manager
50 Floors
12.2021 - 12.2024
Sales Associate
Leon’s Flooring
09.2019 - 03.2020
Manager
Carpet Town of Trenton
07.2013 - 07.2019
Manager
Joes Carpet Service
04.2007 - 05.2013
Associate of Arts - Commercial And Advertising Art
New York City College of Technology