Summary
Overview
Work History
Certification
Timeline
Gemmie Award Winner
Generic

Lynette Vannoy

Valencia,CA

Summary

Dynamic Sales Manager with a proven track record at Zales The Diamond Store, excelling in relationship building and strategic planning. Achieved a remarkable sales increase of 76% through effective team training and performance coaching. Adept at enhancing client satisfaction and fostering a high-performing sales environment.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Sale Manager

Zales The Diamond Store
11.2024 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

Sales Manager

Zales The Diamond Store - Outlet
02.2018 - 11.2024
  • Increased sales force productivity by increase sales volume from 1.7 million to 3 million within 4 years.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.

Sales Associate

Perfect Wedding Venue By Ever After
01.2014 - 11.2014
  • Convert high volume of inbound wedding venue inquires into booking wedding venues and/or catering.
  • Drive full sales with on going consulting calls, proposal and signed contracts.
  • Interact with customers with obtaining visits at venues and one on one with catering companies.
  • Build and nurture referral relationships with venues, planner and other partners.

Customer Service / Retail Sales / Finance Dept.

King Bros. Industries
05.2011 - 12.2013
  • Worked independently maintaining relationship with out of state sales reps and retail chain stores.
  • Handle all customer complaints and approve all retail purchase orders and invoices as well as prepare and issue credit request for all damaged goods, pricing errors and return products.
  • Reconcile and balance monthly customer active accounts.



Assistant Store Manager / Floor Manager

Robbins Brothers The Engagement Ring Store
03.2005 - 05.2011
  • Maintain a balance between store Management duties and personal sales.
  • Ensure all sales opportunities were maximized.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.

Accountant 1 Finance

UCLA Health
07.1998 - 03.2005
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
  • Supported strategic decision-making by providing accurate and timely reports to executive mgmt.

Certification

DCA Certified - Gemologist & Diamontologist

Diamond Council of America - Issued 2007 & 2005



Timeline

Sale Manager

Zales The Diamond Store
11.2024 - Current

Sales Manager

Zales The Diamond Store - Outlet
02.2018 - 11.2024

Sales Associate

Perfect Wedding Venue By Ever After
01.2014 - 11.2014

Customer Service / Retail Sales / Finance Dept.

King Bros. Industries
05.2011 - 12.2013

Assistant Store Manager / Floor Manager

Robbins Brothers The Engagement Ring Store
03.2005 - 05.2011

Accountant 1 Finance

UCLA Health
07.1998 - 03.2005

Gemmie Award Winner

Gemmie Club Award Winner 2002                     Signet Best of the Best Winner

$3 Million Clud Award.                                           2024 - Aruba

Gemmie Club Award Winner 2001.                      2000 - Puerto Rico 

$2.5 Million Club Award.                                       2019 - Dominica Republic 

Gemmie Club Award Winner 2000

$2 Million Club Award

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Lynette Vannoy