Lynice Murray
Richmond,VA
Summary
Dynamic professional with a proven track record at Ensemble Health Partners/ Bon Secours Mercy Health, enhancing customer satisfaction and streamlining operations. Excelled in roles requiring exceptional communication and problem-solving skills. Proficient in Microsoft Excel and effective customer communication, significantly improving service levels. Achieved notable compliance adherence, demonstrating a keen ability to manage and safeguard sensitive information.
Overview
18
18
years of professional experience
Work History
Spec Patient Access/ Financial Counselor
Ensemble Health Partners/ Bon Secours Mercy Health
Richmond, VA
08.2022 - Current
- Provides excellent customer service and communication skills with patients, medical staff, and the general public.
- Troubleshoot and resolve problems promptly.
- Performs registration and basic insurance verification, ensuring accurate patient identity for billing.
- Maintains the confidentiality of all patients' records and accounts.
- Ensures that patient flow is maintained by informing leadership of many departments of patient issues immediately.
- Ability to answer the telephone using an established greeting, and assist callers in a friendly and helpful manner.
- Ensured compliance with regulatory requirements and adherence to industry best practices.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
Lead Teller
Wells Fargo
Richmond, VA
11.2016 - 06.2022
- Provided excellent customer service in all customers' interactions, managing and resolving customers' conflicts, following procedures to minimize errors and reduce fraud as well as.
- Handled compliance of audits, operations, and regulatory issues.
- Handled vaults, safe deposits, ATMs, and night drops.
- Sell products to fit customers' needs and wants.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Audited teller transactions for accuracy prior to submission for processing.
Senior Customer Service Representative
Capital One
Glen Allen, VA
03.2015 - 08.2016
- Provide excellent customer service to existing customers.
- Sales: Perform account-level research and advise customers of products and services that may benefit them.
- Attend team meetings.
- Stay abreast of all changes, developments, and enhancements for all systems, products, and upgrades.
- Update account information, and complete accurate documentation.
- Review documentation, ensuring loans meet policy guidelines, giving customer and dealer approvals for the use of the loan.
- Effective time management.
- Inbound and outbound calls.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
TELLER/ Business Phone Banker
Wells Fargo
01.2012 - 03.2015
- Provided excellent customer service in all customers' interaction, managing and resolving customer's conflicts, Following procedures to minimize errors and reduces fraud as well as
- Handled compliances of audits, operations and regulatory issues
- Handled vaults, safe deposits, ATMs, and night drops.
- Initiated sales of products tailored to fit customers' needs.
- Answered customer inquiries regarding bank products and services.
CUSTOMER SERVICE/INVENTORY ASSOCIATE
Old Navy
08.2007 - 11.2010
- Assist the store manager in daily store operations.
- Sold merchandise by assisting customers with information and decision-making.
- Stock shelves, and manage inventory.
- Supervised sales transactions and performed cashier duties.
- Prepared all store inventory paperwork.
- Ensured that production and sales goals are met.
- Performed inventory counts and ordered materials.
Education
High school or equivalent - General Studies
John Marshal High School
Richmond, VASkills
- Effective customer communication
- Scheduling
- Training
- Receptionist
- Data entry
- Filing
- Sales
- ICD-10
- Microsoft Excel
- Microsoft Office
- Outlook
- Cerner
- Excel
- Banking
- Inventory
References
References available upon request.
Timeline
Spec Patient Access/ Financial Counselor
Ensemble Health Partners/ Bon Secours Mercy Health
08.2022 - Current
Lead Teller
Wells Fargo
11.2016 - 06.2022
Senior Customer Service Representative
Capital One
03.2015 - 08.2016
TELLER/ Business Phone Banker
Wells Fargo
01.2012 - 03.2015
CUSTOMER SERVICE/INVENTORY ASSOCIATE
Old Navy
08.2007 - 11.2010
High school or equivalent - General Studies
John Marshal High School
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