Lynissa Coard
Tucson,AZ
Summary
Result-oriented professional with a diverse background in customer service experience. Consistently excelling in customer service and teamwork, significantly enhancing efficiency and client satisfaction and returns. Skilled in warehouse safety and adept at fostering wellness and positive customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Owner/Certified Licensed Massage Therapist
Sit Tight Chair Massage and Body Work, LLC
4626 E Ft Lowell Rd, Tucson, AZ, 85712
08.2024 - Current
- Performed sanitization tasks to keep massage environment clean and safe.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Educated clients on benefits of massage and recommended home care techniques.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Provided therapeutic massage services to enhance client well-being and reduce stress levels.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Ensured compliance with local licensing requirements through proper documentation maintenance.
- Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Reduced pain and discomfort for clients by providing targeted deep tissue massages.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Enhanced customer satisfaction through consistent feedback collection and service adjustments.
Package Handler
FedEx
Tucson, AZ
11.2021 - Current
- Follows safety regulations to maintain a safe work environment.
- Works collectively with other package handlers to provide prompt and accurate delivery of orders.
- Loads and unloads materials onto and off of trucks for fast shipment.
- Constantly improving package handling efficiency by implementing proper sorting and organizing techniques.
Licensed Massage Therapist
Changes Massage
Tucson, AZ
09.2019 - 10.2024
- Passionate licensed massage therapist dedicated to facilitating healing and wellness through the power of touch. I specialize in providing tailored treatments that address my clients' unique needs through compassion, skill and intuition.
- I effectively manage time to ensure all appointments run smoothly without compromising the quality of service I provide to each client.
- With years of experience and a deep understanding of the body I've helped countless individuals find relief from pain, reduce stress and achieve a greater sense of balance and well-being.
- Educate clients on the importance of stretching and self-care techniques to help improve their quality of life.
Retail Sales Associate
New York & Company Outlet
Marana, AZ
06.2018 - 03.2020
- Stocked merchandise, clearly labeling items, and arranging according to size, color or brand.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
No Degree - Massage Therapy
Cortiva Institute
09-2018
Skills
- Warehouse Safety
- Customer Service
- Problem-Solving
- Customer Assistance
- Teamwork and Collaboration
- Truck loading and unloading
- Adaptable to change
- Time Management
Certification
- Licensed with The Arizona State Board of Massage Therapy
- Fingerprint clearance card
Timeline
Owner/Certified Licensed Massage Therapist
Sit Tight Chair Massage and Body Work, LLC
08.2024 - Current
Package Handler
FedEx
11.2021 - Current
Licensed Massage Therapist
Changes Massage
09.2019 - 10.2024
Retail Sales Associate
New York & Company Outlet
06.2018 - 03.2020
No Degree - Massage Therapy
Cortiva Institute