Lynn A. Voline-Livingston
2564 Jacobson Dr, Lewisville,Texas
Summary
Dynamic Case Manager with a proven track record at Cardinal Health, excelling in patient support and individualized counseling. Adept at navigating regulatory compliance and achieving corporate metrics, I bring a passion for enhancing patient experiences and a commitment to delivering exceptional customer service.
Overview
28
28
years of professional experience
Work History
Case Manager
Cardinal Health
Texas, Texas
06.2020 - 04.2026
- Processed patient and health care providers' applications for enrollment in hardship assistance programs for different drug programs.
- Complete benefits investigations and prior authorization in order to serve patients' needs for financial assistance with their prescription medications.
- Coordinated with patients, healthcare providers, and retail pharmacies.
- Accurately maintain patient accounts with detailed notations within corporate databases to support internal communication.
- Supported the patients and the program with outbound correspondence.
- Resolve patients' questions regarding the status of their cases.
- Met and exceeded corporate metrics and quality.
Care Coordinator/Case Manager
Cardinal Health
Lewisville, Texas
10.2019 - 03.2020
- Processed Patient and Health Care Providers applications for enrollment in hardship assistance programs.
- Completed benefits investigations, prior authorization and appeals in order to serve patient's need for financial assistance with their prescription medications.
- Accurately maintain patient accounts with detailed notations within corporate databases to support internal communication.
- Supported the patients and program with outbound correspondence.
- Resolved patient questions regarding the status of their cases.
- Met and exceeded corporate metrics and quality.
Inside Sales Representative
Trugreen
Lewisville, Texas
01.2018 - 09.2019
- Sales of TruGreen's product lines from the contact center.
- Handled 100 to 300 inbound and outbound calls daily.
- Met and exceeded corporate sales goals.
Optical Team Member
Target Optical
Flower Mound, Texas
11.2014 - 01.2018
- Assisted customers with the selection and purchase of eyewear and contact lens.
- Was responsible for providing excellent Customer Service to Target Optical's Guests and assisting the Optical Team Leader with the efficient operation of the store.
Guest Service Assistant and Cashier
Target
Flower Mound, Texas
09.2009 - 10.2014
- Originally hired as a seasonal cashier.
- Promoted to Guest Service Assistant.
- Fast-paced environment.
- Provided excellent customer service to Target's guests while supporting and managing cashier staff.
- Was responsible for the accurate accounting within the store's Cash office.
Vice President
BNI International
Bartonville, Texas
01.2008 - 12.2008
- Headed membership committee for the local chapter of this international networking group.
- Major responsibility was enforcement of organization rules and regulations and support of the President.
Project Manager
Gensler
Washington D.C.
03.1998 - 03.2000
- Manager for a range of projects from 2,000 square foot tenant development to 125,000 square foot corporate office buildings.
- Responsibilities included scheduled, staffing, budgets, contracts, invoicing, construction administration, consultant coordination and client liaison.
- Major Projects: Patrinely, Charles E. Smith, GTE Central Park South, Call Center.
Education
Bachelor of Science - Design
University of Cincinnati
Skills
- Patient support
- Individualized counseling
- Utilization review
- Case needs assessment
- HIPAA compliance
- Regulatory compliance
- Customer service
Timeline
Case Manager
Cardinal Health
06.2020 - 04.2026
Care Coordinator/Case Manager
Cardinal Health
10.2019 - 03.2020
Inside Sales Representative
Trugreen
01.2018 - 09.2019
Optical Team Member
Target Optical
11.2014 - 01.2018
Guest Service Assistant and Cashier
Target
09.2009 - 10.2014
Vice President
BNI International
01.2008 - 12.2008
Project Manager
Gensler
03.1998 - 03.2000
Bachelor of Science - Design
University of Cincinnati