Fishing, Outdoors, Biblical studies
Lynn Bergstrom
Chicago,IL
Summary
Dynamic Property Specialist with over 40 years of extensive experience in Conventional, Affordable, and Supportive Housing, demonstrating a proven track record of driving organizational improvement and delivering results. Recognized for exceptional leadership skills and a strong ability to enhance operational efficiency, consistently maximizing business value while fostering professional relationships. Expertise in developing and streamlining organizational initiatives has led to significant advancements in team training and financial accountability. Committed to leveraging a wealth of knowledge and resourcefulness to contribute effectively to future endeavors in the housing sector.
Overview
2026
2026
years of professional experience
1
1
Certification
2026
2026
years of professional experience
1
1
Certification
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Partner
Toly Consultants Group
Chicago, IL
02.2005 - 01.2016
- Direct comprehensive development of property management activities and deliver strategic consultation regarding team training and community development. Provide technical support services to non-profit organizations and deliver strategic planning services on behalf of investors and academic institutions.
- Key Contributions:
- Successfully earned recognition as a nationally distinguished trainer, facilitator, and manager in community-based initiatives.
- Delivered unprecedented leadership regarding training activities and client support for clients with assets in excess of $26M.
- Foster strategic professional relationships and implemented trailing solutions to meet crucial business needs and enhance performance.
- Achieve development of accredited graduate level curriculum courses and designed project management standards to improve training, enhance team collaboration, and support health and wellness operations.
Agent for Owner
Holsten Management
- Conducted strategic assessments of field operations and conducted hope IV and convention developments. Served as organizational change agent charged with overhauling existing policies and setting system procedures.
- Key Contributions:
- In-depth operational assessments and delivered high-quality consultations to improve affordable housing operations.
- Train team members to improve system effectiveness.
Supportive Housing Executive Director
Supportive Housing, National Church Residences
- Executed and managed all staff hiring activities and improved team training initiatives. Assessed senior staff development and engaged with international departments to strengthen collaboration with investors and customers. Maintained accountability for monitoring and reporting systems and coordinated allocation for $2M operating budget. Hired and trained supportive housing staff members and outlined operational performance standards.
- Key Contributions:
- Execute construction assessments and delivered high-quality consultations to improve affordable housing operations.
- Train team members and improved system effectiveness.
- Enhance team development for 50 staff members and overhauled training program.
Course Instructor
UNIVERSITY OF ILLINOIS AT CHICAGO
- Faculty professor for UIC’s “Sustaining the Property,” course in property management for the Urban Developers Program (UDP), a component of UIC’s master’s in urban policy and planning (MUPP) College. Responsibilities included collaborating with UIC and Chicago Rehab Network (CRN) faculty and staffs to develop accredited curriculum course in urban planning and community based affordable property asset and property management and resident services.
Consulting Services Director
LAKEFRONT SRO
- Lynn was responsible for the technical services program that developed the oversight of marketing services provided to public and private agencies. She also designed training and workshops that provided one-on-one consulting in housing development and operations. This training required a working knowledge of rent structures including conventional financing, Mod-rehab, project based and McKinney section 8, Low-Income and Historical Tax Credits, Supportive Housing Program funds, Chicago Low-Income Housing Trust Funds, HOME funds and CDBG funds. I organized and conducted five-part tax credit training and certification in asset management for affordable housing management. Lynn provided management assessments for housing and program initiatives. In addition to Lakefront SRO properties, Lynn successfully delivered consulting and training in property and asset management to over twenty groups in the past three years with over 2,000 units and $20 Million Dollars in operating budgets.
Property Management Director
LAKEFRONT SRO
- Lead and direct the concept, development and implementation of the nationally known “Blended Management” model, which integrates excellent quantifiable social services and property management into all aspects of development and operations to satisfy the fiscal, physical and social bottom-lines. Responsible for or supervising growth and execution for all property management operations for Lakefront’s initial 900+1 units and eight-million-dollar operations budget growth over a seven-year period. Responsibilities included overseeing development and execution of all property management functions from the early stages of planning and development through daily operations.
Supervisor of Maintenance
PLANNED PROPERTY MANAGEMENT
- Oversee the maintenance operations for 1,600 rental units at 28 separate locations in Chicago’s Lincoln Park, Lakeview and Rogers Park neighborhoods. Supervise 18 union janitorial and maintenance staff, accounts payable, scheduling unit renovations including the selection and supervision of sub-contractors, site inspections, developing work scopes, monitoring the purchase order system and perform property inspections.
Asst. Production Manager
KITZING, INC
- Grow from reception to Assistant to Production Manager for international Chicago trade show exhibit manufacturer. Functions included maintaining client relations, timely exhibit repairs, renovation, and shipment of exhibits to national trade shows and oversight of twenty (20) diverse skilled union carpenters, plumbers, electricians, crate makers and staff.
Property Administration
Chicago House and Social Service Agency
01.2017 - Current
- Improve COA accreditation and maintain adherence with property management standards. Consistently optimize administrative operations and provide support to chief property and administrative officer.
- Key Contributions:
- Personally streamlined system effectiveness and fostered strategic relationships with clients, staff members, contractors, and community groups.
- Improve cash flow and analyze processes to achieve organizational goals.
Asst. Property Supervisor
PLANNED PROPERTY MANAGEMENT
01.1981 - 01.1987
- Execute and oversee standard property management growth functions as the portfolio grew from 34 to 1,600 units (1 to 28 sites) Manage private investment properties including, but not limited to the writing and placement of advertisement, screen and verify applicants, supervise on-site rental agents and janitorial and maintenance staff, liaison to union, tenant relations, process lease execution and renewals and submit regular reports to general partners.
Education
Master of Arts - Educating Adults
De Paul University
Chicago, IL05-2011
Bachelor of Liberal Arts - Project Management
De Paul University
Chicago, IL06-2004
Certified in Project Management - Critical Path
De Paul University Management Development Center
Chicago, IL05-1999
Skills
- Strategic direction
- Cultural intelligence
- Operations management
- Company processes and procedures
- Teamwork and collaboration
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Critical thinking
- Adaptability and flexibility
- Decision-making
- Self motivation
Accomplishments
Successfully lead management teams to reach owner goals and objectives
Affiliations
- Citizen’s Emergency Response
- Former Board Member: Full Circle Communities
- International Association of Facilitators
- Rock Island Conservation Club
- Next-door Kenwood
- HUD Peer to Peer
- Prairie State Construction Business Development Center
- Illinois State Tollway DBE Project
- Illinois Task Force on Social Innovation
- Lay and Nursing Home Ministry
- Entrepreneurship and Enterprise
- African American Contractors Association
Certification
- Institute of Real Estate Management (IREM) – Accredited Residential Manager, 1992 Presidential Award, Marketing and Management of Residential Real Estate, Managing Real Estate for Investment Purposes, Problem Solving and Decision Making for the Property Manager, Ethics in Real Estate Management
- Institute of Cultural Affairs (ICA) – Group Facilitation and Strategic Planning certifications
- Neighborhood Reinvestment Training Institute – Faith-based Community Development Certification
- Consortium for Housing and Asset Management (CHAM) – Nonprofit Housing Management Specialist
- Neighborhood Reinvestment Training Institute - Faith-based Community Development Certification Financial Statements for Community Development Organizations, Program Evaluation for Nonprofits, Faith-Based Community Development
- LAKEFRONT SRO - Employee Recognition Award, Design Team and Maintenance Improvement Quality Award, Total Quality Management, Appreciation of Service Award
- University of Illinois College Urban Development Program, Total Quality Management, Management By Objective, Six Sigma
- APOSTOLIC CHURCH OF GOD, Christian Action Lay Ministry: African American Women Making a Difference
Interests
Personal Information
Title: Operations Leader
Leadership Award
Affordable Housing Leadership