Summary
Work History
Education
Skills
Languages
Timeline
Lynn Bier

Lynn Bier

Austin,TX

Summary

Project Management Analyst with extensive experience in prioritizing and executing multiple tasks to achieve project objectives. Proven ability to enhance team performance through effective staff training and development. Recognized for strong organizational skills and a proactive approach, consistently delivering results that support senior executives in sales and operations.

Work History

Program & Project Management Analyst

Accenture
Austin, TX
2021 - 2025
  • Proven ability to manage complex initiatives from scoping through deployment, mitigate risks, align cross-functional stakeholders, and ensure timely, high-quality delivery.
  • Skilled in managing dependencies, budgets, reporting, and executive-level communications, while supporting client and leadership priorities.
  • Directed end-to-end project management activities encompassing requirements gathering, scoping, implementation, and deployment.
  • Formulated and implemented comprehensive project plans, schedules, estimates, scope, and requirements to ensure successful solution delivery.
  • Proactively monitored project deliverables, milestones, and overall execution status, ensuring alignment with program goals.
  • Orchestrated critical path activities, overseeing dependencies, contingencies, and timelines across cross-segment teams.
  • Identified, escalated, and resolved project risks, issues, and conflicts unable to address at project level
  • Eliminated critical path roadblocks to maintain momentum and ensure timely delivery of solutions.
  • Developed and implemented risk mitigation plans ensuring clear ownership and measurable outcomes.
  • Assumed responsibility for end-to-end solution delivery, guaranteeing high-quality deliverables and compliance with project standards.
  • Managed team provisioning tasks, including onboarding, offboarding, transfers, roster management, and regulatory compliance.
  • Maintained and delivered reports for project forecasting, budget analysis, pricing details, and release status.
  • Compiled and administered monthly client reports alongside executive-level status updates.
  • Addressed urgent and ad hoc requests from clients and leadership while balancing competing priorities.

Business Operations/ Finance/ Travel & Expense

Accenture
Austin, TX
2018 - 2021
  • Facilitated new team member onboarding for onshore and offshore transitions, delivering training on policies, procedures, and systems including AppZen, SAP, and Concur.
  • Developed and implemented structured training programs encompassing job aids, assessments, milestone tracking, and hands-on exercises; assessed effectiveness and communicated outcomes.
  • Acted as primary point of contact for offshore mobilization tracking transition milestones and delivering daily status updates to proactively identify and mitigate onboarding risks.
  • Cultivated strong working relationships through effective professional communication and an approachable training style that fostered trust and engagement.
  • Directed transition to new financial application for major social media client, achieving significant multi-million-dollar impact.
  • Facilitated daily engagement with senior client leadership to communicate project risks, deliver updates, and ensure successful mitigation strategies.
  • Enhanced AI tool within AppZen to accurately classify audit reports into low, medium, and high-risk categories
  • Served as a subject matter expert (SME) in evaluating and revising policy agreements and legally binding SLAs between Accenture and the client amid system and process changes.
  • Oversaw client reporting processes while spearheading continuous improvement initiatives.
  • Evaluated audit report trends and proposed corrective action plans to ensure compliance with global travel and expense policies.
  • Collaborated with internal and client leadership to address escalations and outstanding operational issues
  • Performed thorough audits of expense reports to guarantee accuracy, completeness, and adherence to policies.
  • Consistently attained 100% monthly quality assurance scores, recognized as go-to SME for complex issues.
  • Administered and tracked daily team workload utilizing SAP Concur and Excel to ensure accountability and enhance operational efficiency.
  • Served as COVID policy subject matter expert guiding team through ongoing client policy changes and compliance updates

Executive Administrative Assistant / General Accounting

MLAW Forensics
Austin, TX
2015 - 2018
  • Coordinated and facilitated client meetings to ensure effective communication and project alignment.
    Managed travel schedules, calendars, depositions, and trial testimony for forensic engineer support.
    Prepared and assembled materials and documents for meetings to enhance presentation quality.
    Maintained office inventory and ensured integrity of equipment, vehicle fleet, and building maintenance.
    Transcribed voicemails to streamline communication processes and improve response times.
  • Organized office operations and accounting processes to optimize internal services.
    Processed invoices, ensuring accurate and timely payments.
    Prepared monthly account reports and verified annual balance allocations for accuracy.
    Designed efficient filing systems to manage confidential records.
    Controlled correspondence to streamline communication workflows.
    Proposed new guidelines to enhance procedural efficiency.
    Administered clerical functions, maintaining seamless office operations.
  • Composed and revised forensics investigative reports
  • Delivered continuous client support to guarantee exceptional product delivery.
  • Established filing system for secure and non-secure documents.
  • Drafted contract agreement documents for respective clients.
  • Engineered and executed work task system to enhance workflow efficiency in product completion
  • Constructed floor plans utilizing AutoCAD Civil 3D software, completing high-priority drawings for company leadership
  • Analyzed geographic data and aerial photographs for report production utilizing geographic information system (GIS)

Business Development Specialist

Better Business Bureau
Austin, TX
2013 - 2014
  • Directed and synchronized administrative functions for business relations department and executives
  • Collected, analyzed, and maintained department budget, sales productivity, and payroll reports.
  • Compiled and organized department operations sales activity alongside staff training resources
  • Executed quality assurance process by screening business enrollment applications to ensure compliance
  • Performed data analysis on call logs and sales results to determine staff training needs.
  • Directed department operations to uphold policy and address internal issues as necessary
  • Consolidated and refreshed statistical reports alongside relevant documents for vice president.
  • Constructed and presented revenue reports to executive staff for strategic decision-making.
    Developed forecast reports to assess alignment with profitability objectives.
  • Primary contact for client-initiated sales leads through inbound phone calls and in-person business applicants
  • Enhanced client base through proactive networking and strategic referral skills

Retail Account Sales Manager

T-Mobile
Austin, TX
2009 - 2013
  • Boosted consumer and business sales through proactive outbound calls and in-store promotions of new service products.
  • Ranked as top sales performer with lowest team churn rate in store.
  • Performed administrative tasks including store opening, closing, financial management, copying, faxing, and updating sales forecasts.
  • Actively nurtured customer relationships by driving sales and addressing technical and billing issues.
  • Developed local store training materials while coaching and training new team members.

Retail Account Sales Manager

Verizon Wireless
Austin, TX
2004 - 2008
  • Cultivate customer relationships while driving high-quality revenue growth through wireless product and solution sales.
  • Increased pipeline through executing outbound sales calls and B2B sales.
  • Exceeded monthly sales targets through effective negotiation techniques, earning recognition as top sales performer.
    Utilized negotiation skills to surpass monthly goals, achieving status as leading sales performer of store.
  • Manage each account by actively cultivating customer relationships and enhancing customer satisfaction through conflict resolution and investigation
  • Delivered technical and billing assistance

Education

Business Administration -

Austin Community College
01-2011

Skills

  • Microsoft Office Suite
  • Excel proficiency
  • AppZen automation
  • SAP Concur integration
  • Accounting principles
  • Invoice management
  • Accounts payable and receivable
  • General ledger maintenance
  • Expense auditing
  • AutoCAD Civil 3D
  • Geographic information systems
  • QuickBooks Pro

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Program & Project Management Analyst - Accenture
2021 - 2025
Business Operations/ Finance/ Travel & Expense - Accenture
2018 - 2021
Executive Administrative Assistant / General Accounting - MLAW Forensics
2015 - 2018
Business Development Specialist - Better Business Bureau
2013 - 2014
Retail Account Sales Manager - T-Mobile
2009 - 2013
Retail Account Sales Manager - Verizon Wireless
2004 - 2008
Austin Community College - Business Administration,

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Lynn Bier