Lynn Borgogelli
Williamsville,NY
Summary
Compassionate Social Worker with over 17+ years of experience with comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organizational, interpersonal and communication skills. Well-versed in crisis management and case management. Committed to helping individuals and families. Excellent communicator. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
18
18
years of professional experience
Work History
Medical Social Worker
Landmark Health
12.2022 - Current
- Completed 500+ psychosocial evaluations and needs assessments.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Explained medical care options to help families make informed healthcare decisions.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Daily collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Provided patient and family education on available resources and self-care strategies.
Peer and Family Advocate
Save The Michaels Of The World
10.2021 - 10.2023
- Facilitated Women's Group at Erie County Holding Center
- Empowered 100+ families by providing them with tools and resources needed to make informed decisions about their futures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Facilitated support groups for parents, fostering a sense of community and shared learning experiences.
- Created a safe environment for open dialogue between family members during mediation sessions leading towards conflict resolution.
Clinical Case Manager
Harmonia Collaborative Care
02.2020 - 09.2021
- Provided on-going case management services to case load of 65 adults with severe and persistent mental illnesses, Chemical Dependency and Physical Health concerns
- HARP and Health Home+ clients
- Collaborated with Federal and New York Sate Parole and Probation
- Provided crisis intervention and risk assessments
- Delivered integrated healthcare services to clients with special emphasis on collaboration, coordination and communication
- Increased Harmonia Care Case management referral rates by providing excellent service
- Attended continuing education trainings and maintained LMSW certification to promote more effective service delivery.
Clinical Case Management
Spectrum Human Services
01.2011 - 02.2020
- Managed caseload of 60 clients with substance use-disorder and co-occurring Axis 1 and Axis II disorders
- Court Liaison for Spectrum Human Service Agency with Buffalo Drug Court and Mental Health Court Programs
- Collaborated with Federal and New York State Parole and Probation
- Completed person-centered, strengths-based, culturally competent and individualized intakes and assessments
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources
- Facilitated Group Therapy sessions for chemically dependent and co-occurring Axis 1 and Axis II disorders
- Provided crisis intervention and assisted families in understanding complexities of mental illness
- Performed short-term therapy, provided education and responded to crisis situations.
Habitation Specialist
Baker Victory Services OPWDD
02.2006 - 04.2009
- Completed regular check-ins and progress report for each client
- Took clients out into community on regular basis and maintained close supervision during outings
- Transported clients to and from medical appointments with safety and efficiency
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Carried out day-day-day duties accurately and efficiently for 2 OPWDD clients.
Education
Associates of Biblical Studies - Religion
Nation To Nation
Buffalo, NY05.2018
Masters of Social Work - Social Work
University At Buffalo
Buffalo, NY05.2010
Bachelor of Science - Social Work
SUNY Buffalo State
Buffalo, NY05.2009
Associate of Science - Human Services
Erie Community College
Buffalo, NY05.2004
Skills
- Trauma-Informed
- Crisis Intervention
- Catastrophic Case Management
- Collaborative Care
- Accepts and readily adapts to changing priorities, new ideas, strategies, procedures, and methods
- Ability to empower, encourage and support change
- Ability to promote social change, problem solving in human relationships
- Psychosocial assessment
- Visiting patient homes
- Substance Abuse Counseling
- Sexual Assault Support
- CPR/AED
- Attention to Detail
- Excellent Communication
Timeline
Medical Social Worker
Landmark Health
12.2022 - Current
Peer and Family Advocate
Save The Michaels Of The World
10.2021 - 10.2023
Clinical Case Manager
Harmonia Collaborative Care
02.2020 - 09.2021
Clinical Case Management
Spectrum Human Services
01.2011 - 02.2020
Habitation Specialist
Baker Victory Services OPWDD
02.2006 - 04.2009
Associates of Biblical Studies - Religion
Nation To Nation
Masters of Social Work - Social Work
University At Buffalo
Bachelor of Science - Social Work
SUNY Buffalo State
Associate of Science - Human Services
Erie Community College