Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Additional Information
Publications and Presentations
Timeline
Generic

Lynn M. Castrianno

Greater Omaha,NE

Summary

Accomplished child welfare leader with proven experience in leading cross-functional teams to achieve mission of performance and process improvement across the organization. Seeking to leverage highly transferable skills in strategic planning, data management, process improvement, and disciplined leadership with non-profit organization that focuses on children and family outcomes and well being. Areas of strength and special skills include:

  • In depth experience in defining systems processes, data management and report development,
  • Adept at research and analytics; teaches employees how to dive deep into root causes of problems.
  • Empowers employees and allows for guided and independent learning; earns their respect and trust.
  • Communicates well-defined expectations; holds employees accountable and sets the bar high.
  • Champion of change; genuinely solicits feedback to ensure buy-in across employee teams. Builds consensus, with an uncompromising commitment to integrity.
  • Confidently challenges the status quo with ideas to improve processes.
  • Excellent speaker and writer; has co-authored dozens of industry papers; experienced presenter.
  • Advanced user of Excel; proficient across MS Word/PowerPoint; familiar with MS Project and SPSS statistics tool.
  • Strongly passionate about non-profit organizations, especially those that contribute to welfare of children.
  • Outstanding academic foundation including PhD and multiple Master’s degrees.

Overview

26
26
years of professional experience

Work History

Senior Director of Quality Improvement

Project Harmony
02.2020 - Current
  • Serves as a member of the Executive Team, influencing the strategic initiatives and overall direction of the agency
  • Directly responsible for the oversight of our data management system, reporting, and process improvement activities.
  • Oversees IT department & Facilities

Notable Accomplishments:

  • Developed weekly COVID report shared with all internal and external partners
  • Partnered with UNO School of Criminology and Criminal Justice on an NIJ grant on an Evaluability Assessment of Project Harmony’s Child Advocacy Center (NIJ grant Award No. 2019-V3-GX-0007)
  • Implemented enterprise database management system; oversees the development of administrative and production reports helping to decrease the number of spreadsheets used to track data
  • Development of an organizational wide Dashboard
  • Developed and implemented a plan to move all staff to remote work and worked with IT team to develop remote connections in under a week
  • Implemented Teams rollout while remote working within 3-weeks of going remote.

Vice President Continuous Quality Improvment

PROMISESHIP
06.2012 - 01.2020
  • Led team of direct and indirect reports (25 at peak) in areas of Database Management, Data Reporting, Information Technology, Project Management, and enterprise-wide Continuous Quality Improvement across a population of 300 employees
  • Leverages extensive child welfare experience; developed robust CQI system for child welfare case management department by implementing a quality improvement framework that embraced both quality and data management features
  • Created performance reporting from a centralized database; instrumental in the development and implementation of an enterprise database management systemoversees the development of administrative and production reports helping to decrease the number of spreadsheets used to track data

Notable Accomplishments:

  • Helped develop a culture of data driven decision making through the development of Key Performance Indicators (KPIs), performance and production reports, and created dashboards
  • Designed and rolled out methodology for prioritizing technology initiatives on a $4MM annual budget
  • Coordinated federal CFSR visit in 2016
  • Serving as employee advocate during the wind-down of PromiseShip as the government contract shifts to an alternate agency out of state; relentlessly working to ensure successful transition;

Director of Continuous Quality

KVC BEHAVIORAL HEALTH OF NEBRASKA
06.2010 - 05.2012
  • Led high-performance team of ten CQI professionals across Omaha and Lincoln locations
  • Focused on metrics and key performance indicators in the child welfare system
  • Managed the documentation process within the state’s case management system; created new processes to improve overall usage of tools; developed weekly, monthly and quarterly data reports for executive team

Notable Accomplishments:

  • Spent significant time on staff development to build bench strength for the future
  • Served on transition team to migrate lead agency responsibilities from KVC to the State of Nebraska for Lincoln cases, and to Nebraska Family Collaborative (later called PromiseShip) for Omaha cases.

Director, CQI & Data Management

VISINET
01.2009 - 04.2010
  • Joined organization that was chosen as one of five lead agencies as the Department of Health and Human Services privatized how contracts were handled for child welfare
  • Played instrumental role in writing proposal in response to the DHHS Request for Proposal (RFP)
  • Implemented data management database for performance metrics and billing requirements related to $19MM lead agency contract
  • Led quality improvement team and aggressively implemented evidence based programs, metrics, and data reporting into a web based data management system

Notable Accomplishments:

  • Led effort to secure accreditation for the agency
  • When decision made to suddenly exit the child welfare arm of Visinet, served as de facto C-level leader to assist displaced employees

President & CEO

Castrianno & Associates Consulting
03.2004 - 12.2008
  • Independent consulting firm that specialized in child welfare and associated performance-based outcome tracking & reporting.
  • Utilized intricate knowledge about child welfare performance outcomes to consult for organizations including the Nebraska Department of Health and Human Services; Foster Family Treatment Association (FFTA); PATH Foster Care; Multi-Agency Alliance for Children (MAAC); and the Douglas County Juvenile Assessment Center

Notable Accomplishments:

  • Built consensus on a national level as organizations searched for consistency in measuring outcomes in child welfare; established metrics based on structured benchmarking; created document to standardize the agreed upon metrics and KPIs; created 21-item instrument across 40+ agencies nationally.

Research Associate

BOYS TOWN NATIONAL RESEARCH INSTITUTE & FAMILY STU
01.1998 - 01.2004
  • Led team of direct reports; conducted workshops and facilitated presentations regarding child welfare
  • Collaborated with several organization throughout the U.S. to define performance outcomes for the children
  • Analyzed data in support of the Director of Shelter Services
  • Gained proficiency in IQL which was a precursor to SQL; carried out many programming projects

Notable Accomplishments:

  • Received high praise for creating software tool that enabled better management of performance metrics related to child welfare outcomes; collaborated with Pennsylvania software development firm
  • Established key performance indicators to measure impact of actions including metrics such as percentage of children who went home within 12 months of their stay at Boys Town
  • Served as Workshop Facilitator and Developer for the Boys Town Outcome Evaluation Workshop.
  • Developed performance reports for internal stakeholders and external organizations.


Education

PhD - Psychology

University of Nebraska
1999

Master of Arts - General Psychology

University of Nebraska - Lincoln
Lincoln, NE
1991

Master of Legal Studies -

University of Nebraska - Lincoln
Lincoln, NE
1990

Bachelor of Arts - Psychology

State University of New York, Buffalo
1986

Skills

  • Quality Improvement Activities
  • Continuous Quality Improvement (CQI)
  • Strong Analytical Skills
  • Analyze Trends
  • Employee Coaching and Mentoring
  • Key Performance Indicator Development
  • Research and Analysis

Affiliations


Professional/Industry Associations

  • Foster Family Treatment Association (FFTA) Board of Directors;
  • Foster Family Treatment Association (FFTA) research committee.
  • Executive Committee Member of Quality Outcomes Leadership Alliance (QOLA).
  • President, UNL Graduate Student Association; met regularly with Board of Regents.
  • President of Psi Chi, the International Honor Society in Psychology.

Additional Information

9/11 Remembrance Memorial of Omaha, Omaha, NE (2003 - present)

  • Organizes annual 9/11 remembrance event at Memorial Park through the representation of all those who died with a flag bearing the name of each victim. Each flag is color coded to provide information on the location of each attack, and personalized with name, age, and occupation. Has interfaced with the media many times due to the high visibility nature of the event. (2004 – Present);
  • Recipient of the Tradition of the Heart Award. (2011)

Roncalli Catholic High School Booster Club, Omaha, NE (2014 – 2019)

Board Member, Music in Catholic Schools, Omaha, NE (2009 – 2011)

Boys Scouts of America Cub Scout Leader, Omaha, NE (2002-2007)

  • Recipient of the Bronze Pelican Award (2007)

Girl Scout Troop Leader (2002 – 2009)

  • Received excellence in new leader award for Girl Scouts (2008)

St. James/Seton Home & School Association, Omaha, NE

  • Co-President: (2004 – 2006);
  • Committee Chairperson. (2003 – 2007)

Publications and Presentations

  

Book Chapters and Articles


Amber E. Krushas, Teresa C. Kulig, Emily M. Wright, Ryan E. Spohn & Lynn M. Castrianno (2022): Identifying Successes and Barriers in a Child Advocacy Center: An Examination of Five Service Areas, Child & Youth Services, DOI: 10.1080/0145935X.2022.210750


Castrianno, L.M. (2007). What are Benchmarks? FOCUS, newsletter of the Foster Family-based Treatment Association. 13(4), 1-3.


Mason, M., Castrianno, L., Kessler, C., Holmstrand, L., Huefner, J., Payne, V., Pecora, P. J., Schmaltz, S., Stenslie, M., (2003). A Comparison of Foster Care Outcomes across Four Child Welfare Agencies. Journal of Family Social Work. 7(2), 55-72.


Thompson, R. W., Sinisterra, D., North, T., & Castrianno, L. (2001). An evaluation system for community-based family centered services. In C. Newman, C. Liberton, K. Kutash, & R. Friedman (Eds.), Proceedings of the 13th Annual Florida Mental Health Institute Research Conference. A system of care for children’s mental health: Expanding the research base. Tampa, FL: University of South Florida.


Teare, J.F., Larzelere, R.E., Smith, G.L., Becker, C.Y., Castrianno, L.M., Peterson, R.W. (1999).  Placement stability following short-term residential care.  Journal of Child and Family Studies. 8(1), 59-69. 


Pruitt, D.G., Pierce, R.S., McGillicuddy, N.B., Welton, G.L., & Castrianno, L.M. (1993).   Long-term success in mediation.  Law and Human Behavior, 17, 313-330.


Thompson, R.A., Scalora, M.J., Castrianno, L., & Limber, S.P. (1992). Grandparent visitation rights: Emergent psychological and psycholegal issues.  In D. Kagehiro & W. Laufer (eds.)  Handbook of Psychology and Law.  New York: Springer-Verlag.


Thompson, R.A., Scalora, M.J., Limber, S.P., & Castrianno, L. (1991).  Grandparent visitation rights: A psycholegal analysis.  Family and Conciliation Courts Review, 29, 9-25.


Pruitt, D.G., Welton, G.L., Fry, W.R., McGillicuddy, N.B., Castrianno, L., Ippolito, C., & Zubek, J. (1989).  The process of   mediation: Caucusing, control, and problem solving.  In A.M. Rahim (ed.), Managing Conflict: An Interdisciplinary Approach.   Praeger: New York.


Bornstein, R. F., O'Neill, R. M., Galley, D. J., Leone, D. R., & Castrianno, L. M. (1988). Body image aberration and orality. Journal of Personality Disorders, 2, 15-322.


Professional Presentations 


Castrianno, L.M., Spohn, R.E., Krushas, A.E., Kulig, T.E., & Wright, E..M (2022). From NCA Standards to Practice: Lessons Learned from Stories in the Field. Paper presented at the National Children’s Alliance Conference, Washington, DC.


Castrianno, L.M., Spohn, R.E., Kulig, T.E., Krushas, A.E., & Wright, E..M (2022). Practitioner-Researcher Collaboration: Evaluation a Child Advocacy Center Core Services. Paper presented at the International Conference on Child and Family Maltreatment, San Diego, CA.


Krushas, A.E., Kulig, T.C., Wright, E.M., Spohn, R.E., & Castrianno, L.M. (2021). Identifying Successes and Barriers to Working with Youth Exposed to Trauma: An Examination of Five Service Areas in a Child Advocacy Center. Paper presented at the American Society of Criminology Annual Meeting, Chicago, IL.


Castrianno, L.M. (August 2009). What’s new with Benchmark TFC? Project Update. Paper presented at the Foster Family-Based Treatment Association 23rd Annual Conference, Atlanta, GA


Castrianno, L.M. (Feb, 2009). Review of a National Benchmark Project in Treatment Foster Care. Child Welfare League of America, Washington DC.


Castrianno, L.M. (July, 2008). What’s new with Benchmark TFC? Project Update. Paper presented at the Foster Family-Based Treatment Association 22nd Annual Conference, Woodlands, TX. 


Castrianno, L.M. (July, 2007). Benchmark TFC Project Update. Paper presented at the Foster Family-Based Treatment Association 21st Annual Conference, Orlando, FL. 


Castrianno, L.M. (May, 2007). Benchmark TFC Project. Paper presented at the Maryland Roundtable, Baltimore, MD


Castrianno, L.M. (July, 2006).  Update on the Benchmark TFC project.  Paper presented at the Foster Family-Based Treatment Association 20th Annual Conference, Pittsburgh, PA. 


Castrianno, L.M. (July, 2005).  Benchmark TFC.  Paper presented at the Foster Family-Based Treatment Association 19th   Annual Conference, Memphis, TN. 


Castrianno, L.M. (March, 2005).  Benchmarking in Treatment Foster Care.  CWLA and Casey Family Services Benchmarking Roundtable, Washington, DC.  


Castrianno, L.M., Davis, J. (October, 2003).  Using outcome data efficiently: developing a multi-purpose outcome system for the entire agency.  Paper presented at the Alliance for Children and Families Annual Conference, Kohler, WI.


Castrianno, L.M., Kessler, C., Ingram, I., Rauktis, M.B., Pecora, P., Schmaltz, S. (July, 2003). Benchmarking in treatment foster care: Lessons learned from the past.  Paper presented at the Foster Family-Based Treatment Association 17th Annual Conference, Universal City, CA.  


Rauktis, M.B, Castrianno, L.M., Kessler, C. (July 2003).  Using evaluation data to manage, improve, market and sustain children’s services.   Paper presented at the Foster Family-Based Treatment Association 17th Annual Conference, Universal City, CA.  


Duppong Hurley, K., Castrianno, L.M., Davis, J. (October, 2002).  Using outcome data efficiently: developing a multi-purpose outcome system for the entire agency.  Paper presented at the Alliance for Children and Families Annual Conference, Philadelphia, PA.


Thompson, R., Castrianno, L., Brylske, P. (July, 2002). Outcomes Roundtable. Foster Family-Based Treatment Association 16th Annual Conference, Chicago, IL.


Pecora, P., Holmstrand, L., Castrianno, L., Schmaltz, S. (July, 2002). The 10,000 Kids Project: Benchmarking Outcomes, Service & Cost in Foster Care. Paper presented at Foster Family-Based Treatment Association 16th Annual Conference, Chicago, IL.


Castrianno, L., Kessler, C., Rose, V., (July, 2002). Predictors of Success in TFC for Maltreated Youth. Paper presented at the Foster Family-Based Treatment Association 16th Annual Conference, Chicago, IL.


Kerman, B., Pecora, P., Holmstrand, L., Porter, F., Castrianno, L., Schmaltz, S. (July, 2002). Getting the Most from Foster Care Follow-up Studies in Agency Settings. Paper presented at the Foster Family-Based Treatment Association 16th Annual Conference, Chicago, IL


Castrianno, L.M. (November, 2001).  Using outcomes to improve and promote child and family services.  Paper presented at the Heartland Conference on Families.  Omaha, NE.


Tierney, J., Duppong Hurley, K., & Castrianno, L.M. (October, 2001).  Getting more from your client incident records: Using incident data for outcomes.  Teaching Family Association 15th Annual Conference, Dallas, TX.


Thompson, R.W., Castrianno, L.M. (October, 2000).  How to use outcome tools in treatment.  Paper presented at the Nebraska Association of Homes and Services for children.  Boys Town, NE.


Thompson, R. W., Sinisterra, D., North, T., & Castrianno, L. (March 2000). An evaluation system for community-based family centered services. Poster session presented at the Florida Mental Health Institute 13th Annual Conference, Clearwater Beach, FL.


Teare, J.F., Larzelere, R.E., Smith, G.L., Becker, C.Y., Castrianno, L.M., & Peterson, R.W. (August, 1998).  Long-Term Outcomes Following Short-Term Residential Care.  Presented at the Annual Convention of the American Psychological Association (Division 37), San Francisco, California.


Teare, J.F., Castrianno, L.M., Kennedy, R.P., Reilly-Mountjoy, S. (July, 1998).  Boys Town Treatment Foster Family Services:  Incorporating Strength-Based Assessments in Program Evaluation.  Presented at the Foster Family-based Treatment Association, Anaheim, CA.


Teare, J.F., Castrianno, L.M., Novicoff, C.D., Peterson, R., Authier, K., & Daly, D. L.  (February, 1996).  Replication of a crisis shelter model of care in staff secure detention programs.  Paper presented at the Florida Mental Health Institute Conference, Tampa, FL.


Teare, J.F., Castrianno, L.M., Garrett, C., Cathro, D.M., & Green, L.D.  (May, 1995).  Measuring crisis caller change behaviors.  Presented at the American Association of Suicidology, Phoenix, Arizona.


Castrianno, L.M., Sonderegger, T.B., & Melton, G.B. (March, 1992).  Prevalence of drug-   exposed infants and children: Survey of child protective service supervisors in Nebraska.   Paper presented at the American Psychology-Law Society Biennial Conference, San   Diego, CA.


Sonderegger, T.B., & Castrianno, L.M. (August, 1991).  Survey report: Child protection and substance abuse in Nebraska.  Paper presented at the Sixth Summer Institute on Mental Health Law, Lincoln, NE.


Limber, S.P., & Castrianno, L.M. (August, 1990).  Lay persons' perceptions of sexually abused children.  Paper presented at the Annual Conference of the American Psychological Association, Boston, MA.


Castrianno, L.M., Limber, S.P., Scalora, M.J., & Thompson, R.A. (March, 1990). Grandparent visitation rights.  Paper presented at the American Psychology-Law Society Biennial Conference, Williamsburg, VA.


Limber, S.P., & Castrianno, L.M. (October, 1989).  Characteristics of sexually abused children: A preliminary investigation of the extent of the lay public's knowledge.  Paper presented at the Eighth National Conference on Child Abuse and Neglect, Salt Lake City, UT.


Castrianno, L.M., Pruitt, D.G., Nochajski, T.H., & Zubek, J.M.  (April, 1988).  Complainant- respondent differences in mediation.  Paper presented at the Eastern Psychological Association, Buffalo, NY.


McGillicuddy, N.B., Pruitt, D.G., LaStella, D., Castrianno, L.M., & Welton, G.L. (April, 1988).  The effectiveness of mediation tactics in community mediation.  Paper presented at the Eastern Psychological Association, Buffalo, NY.


Castrianno, L.M., Raulin, M., & Meyers, T. (April, 1986).  Validation of a cognitive slippage scale.  Paper presented at the Eastern Psychological Association, New York City, NY.


Technical Reports


Kreuzberg, D., Castrianno, L., Groeneweg, J, Harder, J., Vaca-Lubischer, R., Kaase, S. (2021). Drug Overdoes Prevention Healthcare and First Responders. Department of Health and Human Services: Public Health.


Castrianno, L. (2020). PromiseShip Final Report A Decade in Review 2009-2019.


Groeneweg, J., Castrianno, L., Armstrong, G, Harder, J., Lubischer, R., & Frain, D. (2019).  Drug Overdose Prevention: Needs of Healthcare Professionals and First Responders. Department of Health and Human Services: Public Health.


Frain, D, Groeneweg, Lubischer, R., Groeneweg, J., Castrianno, L., Harder, J., & Armstrong, G. (2018). Drug Overdose Prevention: Promising Practices.  Department of Health and Human Services: Public Health.


Castrianno, L.M. (2004).  Overview of the Wraparound Process.  Girls and Boys Town National Research Institute, Father Flanagan's Boys Home: Boys Town, NE.


Duppong Hurley, K., Thompson, R.W., Castrianno, L.M., & Huefner, J. (2001).  Best Practices for Applied Interventions: What it Will Take to Become a Model Program.  Girls and Boys Town National Research Institute, Father Flanagan's Boys Home: Boys Town, NE.


Duppong Hurley, K., Castrianno, L.M., & Thompson, R.W. (2000).  How to Make Program Outcomes Work for You: A Guide for Youth and Family Service Providers.  Girls and Boys Town National Research Institute, Father Flanagan's Boys Home: Boys Town, NE.


Teare, J.F., Larzelere, R.E., Smith, G.L, Castrianno, L.M., Dowd, T.P, Becker, C.Y., & Peterson, R.W. (August, 1998).  Do Short-Term Residential Services Have an Impact on Long-term Outcomes?  National Resource and Training Center, Father Flanagan's Boys Home: Boys Town, NE.


Castrianno, L.M. & Teare, J.F. (1998).  Treatment Foster Family Services Data Report for Fremont Counseling Services:  Riverton, Wyoming.  National Resource and Training Center, Father Flanagan's Boys Home: Boys Town, NE.


Castrianno, L.M. & Teare, J.F. (1998).  Treatment Foster Family Services Data Report for Our Children’s Homestead.  National Resource and Training Center, Father Flanagan's Boys Home: Boys Town, NE.


Castrianno, L.M. & Teare, J.F. (1998).  Treatment Foster Family Services Data Report for Southeast Wyoming Mental Health. National Resource and Training Center, Father Flanagan's Boys Home: Boys Town, NE.


Lenerz, K., & Castrianno, L.M.  (1996).  Boys Town Family Preservation Services, Southern California: 1994 Summary Report (Boys Town Family Preservation Research Report No. 7).  Program, Planning, and Research Department, Father Flanagan's Boys Home: Boys Town, NE.


Castrianno, L.M. (1996).  Intelligence Query Retrieval Information for Emergency Shelter Services.  Program, Planning, and Research Department, Father Flanagan's Boys Home: Boys Town, NE.


Castrianno, L.M. (1992).  Developing a Therapeutic Foster Care Program.  Manual written for the Nebraska Department of Public Institutions: Lincoln, NE.


Castrianno, L.M. (1992).  Developing Day Treatment Programs.   Manual written for the Nebraska Department of Public Institutions: Lincoln, NE.


Castrianno, L.M. (1992).  Developing Home-based Therapeutic Service Systems.  Manual written for the Nebraska Department of Public Institutions: Lincoln, NE.


Castrianno, L.M. (1992).  Developing Residential Services.   Manual written for the Nebraska Department of Public Institutions: Lincoln, NE.   


Castrianno, L.M. (1992).  Administrative Services.   Manual written for the Nebraska Department of Public Institutions: Lincoln, NE.

Timeline

Senior Director of Quality Improvement

Project Harmony
02.2020 - Current

Vice President Continuous Quality Improvment

PROMISESHIP
06.2012 - 01.2020

Director of Continuous Quality

KVC BEHAVIORAL HEALTH OF NEBRASKA
06.2010 - 05.2012

Director, CQI & Data Management

VISINET
01.2009 - 04.2010

President & CEO

Castrianno & Associates Consulting
03.2004 - 12.2008

Research Associate

BOYS TOWN NATIONAL RESEARCH INSTITUTE & FAMILY STU
01.1998 - 01.2004

PhD - Psychology

University of Nebraska

Master of Arts - General Psychology

University of Nebraska - Lincoln

Master of Legal Studies -

University of Nebraska - Lincoln

Bachelor of Arts - Psychology

State University of New York, Buffalo
Lynn M. Castrianno