LYNN CLARK
Feeding Hills,USA
Summary
Results-oriented Assistant with a proven track record of providing exceptional customer service and maintaining strong relationships with clients. Skilled in handling administrative tasks, scheduling appointments, and organizing files. Possesses excellent communication and problem-solving abilities, with a strong attention to detail and the ability to adapt to changing priorities.
Overview
25
25
years of professional experience
Work History
Assistant
Cherry Hill Programms
Marlton, NJ
11.2023 - 12.2025
- Answered incoming calls promptly and professionally, providing assistance or forwarding calls to appropriate personnel.
- Developed strong relationships with customers through exceptional customer service.
- Maintained organized filing system both electronically and manually for easy access when needed.
- Scheduled and confirmed appointments for clients, customers or supervisors.
Guest Relations Associate
Six Flags New England
Agawam, MA
06.2021 - 11.2025
- Answered phones
- Greeted Guests
- Resolved guest issues in person and via Saleforce
- Provided information
- Greeted guests upon arrival in a courteous manner; offered assistance when necessary.
- Processed credit card payments through POS systems ensuring accuracy and security protocols are met.
- Utilized effective communication and negotiation techniques to effectively handle difficult guest situations.
- Maintained accurate records of all guest feedback and inquiries for future reference.
- Ensured compliance with all safety regulations during shift work activities.
- Handled reservations by phone or email efficiently while maintaining a professional manner.
- Provided excellent customer service and interpersonal skills to ensure a positive guest experience.
Assistant
Engler Financial
East Hartford, CT
10.2022 - 07.2024
- Managed cash transactions accurately while providing an efficient checkout process for customers.
- Performed daily administrative duties such as answering phones, responding to emails, and scheduling appointments.
- Actively participated in promotional campaigns designed to increase clientele base.
- Developed strong problem-solving abilities to quickly resolve any customer complaints or issues.
- Trained new employees on proper processes and procedures related to guest relations roles.
- Provided directions to guests.
- Gained extensive knowledge of area attractions such hotels, restaurants, and theaters to share with guests.
Master Control Operator
WGBY Public Television
Springfield, MA
06.2001 - 01.2017
- Researched potential upgrades that would improve existing broadcasting technologies.
- Configured video servers, automation systems, routers, switchers, encoders, receivers, and other related equipment in the master control room.
- Troubleshot errors in transmission signals and adjusted settings accordingly to restore normal function.
- Collaborated with engineering team members on projects involving system design or installation.
- Monitored closed captioning accuracy using specialized software applications.
- Created playlists for automated playback of scheduled programming.
- Provided technical support to production staff when necessary during live broadcasts.
- Scheduled, logged, and tracked multiple daily programs for broadcast.
- Responded quickly to emergency situations such as power outages or weather interruptions.
- Maintained detailed records of all programming changes and updates for future reference.
- Set up remote feeds from external locations and monitored signal strength throughout transmission.
- Conducted thorough testing of newly installed hardware or software before going live on air.
- Operated audio consoles to ensure accurate sound quality during live broadcasts.
- Utilized problem-solving skills to address technical issues with broadcast systems.
- Performed regular maintenance on master control equipment to maintain optimal performance levels.
- Edited commercials and other program elements as needed according to FCC regulations.
- Monitored and operated master control equipment to ensure proper functioning of television broadcasts.
- Analyzed data collected from monitoring systems for trends or irregularities that could affect performance.
- Assisted in the installation of new broadcasting technology into the master control facility.
- Managed real-time communication between various departments within the station regarding scheduling changes or technical concerns.
- Ensured compliance with network standards and guidelines for each broadcast.
- Monitored and logged transmitter readings.
- Set up, operated, and maintain broadcast station computers and networks.
- Observed monitors and conversed with station personnel to determine audio and video levels and to ascertain airing of programs.
- Edited broadcast material electronically, used computers.
- Previewed scheduled programs to check signals for functionality and programs for transmission.
- Maintained programming logs as required by station management and Federal Communications Commission.
- Substituted programs in cases where signals fail.
- Regulated volume and sound quality during radio and television broadcasts.
- Recorded sound onto tape and film for radio and television, checking its quality and making adjustments where necessary.
- Regulated fidelity, brightness and contrast of video transmissions, used video console control panels.
Education
Associate in Arts (A.A.) - Drama
Holyoke Community college
Holyoke, MA12.1997
Bachelor of Arts (B.A.) - Mass Communication and Journalism
Westfield State University
Westfield, MASkills
Fast learner
Attention to detail
Time management
Team collaboration
Decision-making
Administrative tasks
Administrative duties
Timeline
Assistant
Cherry Hill Programms
11.2023 - 12.2025
Assistant
Engler Financial
10.2022 - 07.2024
Guest Relations Associate
Six Flags New England
06.2021 - 11.2025
Master Control Operator
WGBY Public Television
06.2001 - 01.2017
Associate in Arts (A.A.) - Drama
Holyoke Community college
Bachelor of Arts (B.A.) - Mass Communication and Journalism
Westfield State University