Summary
Overview
Work History
Education
Skills
Timeline
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Lynn Coleman

Irving,TX

Summary

Proven track record in enhancing customer loyalty and team performance as a Cashier/Stocker at 7-eleven. Excelled in customer service and cash register operation, mentoring new staff with a focus on positive development. Demonstrated flexibility and accuracy, significantly contributing to business needs and customer satisfaction. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Committed and hardworking Customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Cashier/Stocker

7-eleven
05.2018 - Current
  • Increased customer loyalty and retention.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Cashier/Stocker

Shell
05.2017 - 05.2018
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

Soldan International High School
St Louis, MO
05.1985

Skills

  • Product Recommendations
  • ID Verification
  • Customer Assistance
  • Cash Register Operation
  • Product restocking
  • Customer Service
  • Drawer balancing
  • Payment Collection
  • Spirit, wine, and beer expertise
  • Returns processing
  • Customer service excellence
  • Liquor regulations and compliance
  • Order taking
  • Point of sale operation

Timeline

Cashier/Stocker

7-eleven
05.2018 - Current

Cashier/Stocker

Shell
05.2017 - 05.2018

High School Diploma -

Soldan International High School

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