Lynn Cothron
Las Vegas,NV
Summary
Seasoned retired engineer with extensive customer support experience. Independent, self-motivated, highly organized and results-driven professional. Dependable, resourceful, easy-going, optimistic individual with experience in maintaining high level of confidentiality on sensitive projects and quality investigations related to work experiences and personal interactions. Comfortable with working in a fast-paced environment with a passion for helping others achieve their best.
Overview
30
30
years of professional experience
Work History
Customer Focused Quality Engineer
Medtronic
08.2008 - 04.2023
- Served as primary liaison between customers (physicians, allied health professionals and field sales staff) and internal engineering and quality organizations for complaints or quality concerns associated with Medtronic's cardiac rhythm management implantable devices
- Supported quality team members during corrective action updates.
- Contributed to root cause analysis to determine core reason for failures and errors.
- Facilitated process improvements to successfully decrease errors.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Partnered with senior management to analyze issues and find appropriate solutions.
- Recommended revisions to internal controls and operational and management policies and procedures.
- Collaborated with other departments to facilitate successful project completion.
- Trained and mentored junior engineers, providing guidance and direction.
- Analyzed and interpreted customer requirements to develop engineering solutions.
Software Eng / Training and Education Specialist
Medtronic
10.1993 - 08.2008
- Developed and delivered technical training on Medtronic cardiac rhythm implantable device therapies to both allied health professionals and field sales staff. Activities included formulating and assessing learned behaviors and desired outcomes and implementing online or hands-on activities to increase and/or improve technical proficiency and understanding of the medical device(s) and its therapeutic capabilities.
Education
Bachelor of Science - Applied Mathematics
University of Wisconsin - Stout
Menomonie, WI05.1985
Skills
- Proficient computer skills
- Windows: Microsoft Office (Word, Excel, Powerpoint, Outlook, Teams, OneDrive, SharePoint)
- Mac OS, iPhone, iPad
- Project Management
- Creative Thinking
- Critical Thinking
- Detail-oriented
- Quick to Adapt
- Organization
Timeline
Customer Focused Quality Engineer
Medtronic
08.2008 - 04.2023
Software Eng / Training and Education Specialist
Medtronic
10.1993 - 08.2008
Bachelor of Science - Applied Mathematics
University of Wisconsin - Stout