Lynn Cuthrell
Honolulu,Hawaii
Summary
Professional health plan educator with expert knowledge focused on serving and building relationships with military beneficiaries, providers and key stakeholders. Adept at delivering education presentations to increase customer awareness and education in a dynamic healthcare environment. Effectively supervises assigned team members and collaborates in group settings.
Overview
31
31
years of professional experience
Work History
Beneficiary Education Representative Supervisor
UNITEDHEALTHCARE MILITARY & VETERANS
Honolulu, Hawaii
07.2017 - Current
- Coordinated briefing coverage and support with direct reports, supervisors, executive leadership and Military Treatment Facility partners and points of contact according to back-up support plan
- Supervised 10 market area beneficiary education representatives to ensure all education contractual requests and reporting was submitted on a timely basis
- Communicated and assisted all direct reports to ensure compliance in daily business operations and company policies
- Planned, scheduled and conducted contractually required and requested TRICARE education briefings and events in area of responsibility
Beneficiary Education Representative
UNITEDHEALTHCARE MILITARY & VETERANS
Honolulu, Hawaii
02.2013 - 07.2017
- Planned, scheduled and conducted monthly average of 20 TRICARE required education briefings for military transition programs, workshops, annual training and coordinated information booths at conferences, health fairs and events
- Supported weekly enrollment and in and out-processing systems for service members and family members resulting in average of 100 per month
- Coordinated with Market Vice President on annual budgeted charitable sponsorships
- Outreach to over 50 established community and military readiness points of contact through meetings, teleconferences and e-mail distribution monthly
Beneficiary Services and Education Representative
TRIWEST HEALTHCARE ALLIANCE
Honolulu, Hawaii
05.2004 - 02.2013
- Conducted target specific education briefings, marketing and education plans with focused support to National Guard and Reserve commands and units to expand knowledge of TRICARE entitlements and health plan options
- Marketed mobile support and access to secure military health system government portals to verify health plan eligibility, authorizations and benefit information
- Staffed TRICARE Service Centers handling beneficiary walk-in enrollment, program and benefits, claims questions
Marketing Representative
HEALTH NET FEDERAL SERVICES TRICARE
Honolulu, Hawaii
07.2001 - 05.2004
- Implemented education for the TRICARE For Life Medicare supplement program for military retirees and new entitlements to the National Guard and Reserve personnel and family members
- Successfully implemented education for mobilized National Guard and Reserve personnel and family members raising awareness and clarification of entitlements and benefits
- Staffed TRICARE Service Center handling beneficiary walk-in enrollment, benefits and claims questions
Marketing Representative
QUEEN'S HEALTH PLANS TRICARE OPERATIONS
Honolulu, Hawaii
02.1996 - 07.2001
- Implemented marketing and education plans in partnership with the local military treatment facilities emphasizing the new managed care TRICARE Prime program and optimization of the military health system
- Provided TRICARE education briefings to active duty personnel and family members introducing the TRICARE Prime Remote health plan throughout the Hawaii TRICARE Prime Service Area
- Collaborated with local Hawaii Military Treatment Facility health benefit advisors on education activities throughout the market
- Supported beneficiary walk-ins at the local Military Treatment Facility offices answering in person and over the phone enrollment, benefits and claims questions
Marketing Representative
HAWAII MEDICAL SERVICE ASSOCIATION CHAMPUS OPERATIONS
Honolulu, Hawaii
11.1993 - 02.1996
- Marketed the Civilian Health and Medical Program for the Uniformed Services (CHAMPUS) options to Hawaii's military population and established and serviced key military points of contact on Oahu and the island of Kauai
- Conducted individual and group presentations upon request and regularly scheduled briefings at the military treatment facilities
- Coordinated and implemented targeted marketing activities such as briefings, health fairs, workshops, including printed materials
- Promoted CHAMPUS Prime enrollment to meet program goals
- Collaborated with military treatment facility health benefit advisors and partners to increase information and awareness of the changes in the CHAMPUS program
Education
Master of Arts - Public Administration
University of Hawaii Manoa
Bachelor of Arts - Journalism
University of Hawaii Manoa
Skills
- Coordinates and supervises assigned team
- Plans, schedules and coordinates education briefings and activities
- Conducts professional level presentations to beneficiary groups
- Engages group question and answer sessions
- Implements contractual education plans
- Networks and develops key working relationships with customers
- Collaborates with military partners
- Coordinates and supports company charitable sponsorships
Accomplishments
- Developed TRICARE training manuals supported by the Marine Corps Base Hawaii Commanding General to increase commands and units readiness
- Built and sustained a network of working relationships with over 50 key military points of contact, spouses, ombudsmen and leadership groups to be a resource and increase awareness about the TRICARE program
- Established an in-processing mechanism with five military treatment facility clinics and medical aid stations to support enrollment and program awareness
- Represented the beneficiary education team in an article in the August 2016 UnitedHealthcare Frontier intranet newsletter
- Collaborated with military treatment facility to create educational flyers for Welcome Aboard packets to incoming active duty personnel
Additional Information
- Proficient in MS Excel, Word and Powerpoint
- Compliant with twice annually TRICARE University online TRICARE Fundamentals Course with Certificate of Course Completion
Timeline
Beneficiary Education Representative Supervisor
UNITEDHEALTHCARE MILITARY & VETERANS
07.2017 - Current
Beneficiary Education Representative
UNITEDHEALTHCARE MILITARY & VETERANS
02.2013 - 07.2017
Beneficiary Services and Education Representative
TRIWEST HEALTHCARE ALLIANCE
05.2004 - 02.2013
Marketing Representative
HEALTH NET FEDERAL SERVICES TRICARE
07.2001 - 05.2004
Marketing Representative
QUEEN'S HEALTH PLANS TRICARE OPERATIONS
02.1996 - 07.2001
Marketing Representative
HAWAII MEDICAL SERVICE ASSOCIATION CHAMPUS OPERATIONS
11.1993 - 02.1996
Master of Arts - Public Administration
University of Hawaii Manoa
Bachelor of Arts - Journalism
University of Hawaii Manoa
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