Lynn DePriest
Mount Juliet,TN
Summary
Award winning Telecom Executive & Network Manager with 21 years of successful hands-on experience who is qualified to solve challenges requiring expertise in key account management, relationship building, customer retention, project management and field service operations. Motivated leader and team player with a track record of consistently exceeding sales expectations, delivering quality assurance, boosting efficiency, and contributing to revenue growth. Efficient, detail-oriented, well organized with impeccable work ethic.
Overview
23
23
years of professional experience
Work History
Team Lead, Direct Acquisition
AT&T Telecommunications
11.2019 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Developed effective improvement plans in alignment with goals and specifications.
Manager Network Services
AT&T Technical Field Service
06.2015 - 11.2019
- Supervised 15 technicians. Responsible for fiber installation, cable repairs and U-verse video repairs.
- Managed a team of network professionals, fostering collaboration to meet organizational goals.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Conducted regular performance evaluations, identifying areas for improvement within the team.
Large Business Customer Service Associate/Work Leader
Bellsouth/AT&T Telecommunications
10.2007 - 06.2015
- Exhibited high energy and professionalism when dealing with clients and staff.
- First level client support for Federal, GEM (Government, Education & Medical) and NBM (National Business Market) customers.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Sales & Customer Service Associate
Bellsouth Telecommunications
09.2000 - 10.2007
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
- Team Supervision
- Coaching
- Problem-Solving
- Attention to Detail
- Call Center Operations
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Account Management
- Conflict Management
- Quality Assurance
- Time Management
- Team Building and Leadership
Accomplishments
- AT&T Pioneers, Vice President (2019-2023)
- Women of AT&T Tennessee, Member (2003-2023)
- The Network ERG, SE Regional Director (2018-2020)
- The President's Volunteer Service Award Gold 2019, 2018, 2017, 2016
Timeline
Team Lead, Direct Acquisition
AT&T Telecommunications
11.2019 - Current
Manager Network Services
AT&T Technical Field Service
06.2015 - 11.2019
Large Business Customer Service Associate/Work Leader
Bellsouth/AT&T Telecommunications
10.2007 - 06.2015
Sales & Customer Service Associate
Bellsouth Telecommunications
09.2000 - 10.2007
Bachelor of Science - Psychology
Middle Tennessee State University
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