Samantha Escalera Puente
Lexington,NC
Summary
A dynamic leader with proven coaching and mentoring expertise and a strong focus on performance improvement. At The Arc Of Davidson County, I led a team to exceed set targets through effective supervision and employee evaluation, fostering a teamwork and safety culture. Skilled in documentation and reporting, I excel in creating efficient, goal-oriented environments. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand.
Overview
3
3
years of professional experience
Work History
Team Lead/Direct Support Professional
The Arc Of Davidson County
2023.02 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Ensure daily operations function as planned, including arrivals and departures, cleanliness and sanitation of the building, and maintenance of supplies.
- Support DSP's in following the calendar of planned activities and offering choices to all individuals
- Model therapeutic relationship between individuals and DSP's.
- Oversee building maintenance, including emergency lights and fire extinguishers.
- Facilitate regular fire and emergency drills per licensure requirements.
- Oversee medication management for individuals.
- Coordinate directly with Program Coordinator to report any concerns.
- Provide habilitation and skill building to enable individuals to acquire and maintain skills.
- Carry out and monitor planned programs based on goals.
- Provide input/recommendations into the Person-Centered Planning Process with people supported to develop goals.
- Provide assistance in coordinating activities and transportation to and from scheduled activities.
- Communicate with people supported and their families in a positive and respectful manner.
- Accurately complete all require documentation, including, but not limited to electronic health records, progress notes, incident reports, monthly reports, and timesheets.
- Attend all require meetings. Maintain all required training.
- Ensure a safe environment of all by ensuring that hazardous materials and dangerous items are kept secure.
- Demonstrate knowledge of comply with all agency policies and procedures.
- Complete all other relevant responsibilities as assigned by the Program Coordinator.
Cashier
Foodlion Grocery Store
2021.11 - 2022.02
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
Some College (No Degree) - Medical Receptionist/ Billing & Coding
Forsyth Technical Community College
Winston-salem, NC12.2026
High School Diploma -
North Davidson High School
Lexington, NC05.2022
Skills
- Customer Focus
- Performance Improvement
- Coaching and Mentoring
- Workplace Safety
- Employee Evaluation
- Schedule Management
- Teamwork and Collaboration
- Problem-Solving
- Team Supervision
- Leading Team Meetings
- Documentation And Reporting
- Goal Setting
- Flexible Schedule
- Staff Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Incident Report Training
- Active Listening & De-escalation
- Crisis Intervention
- Communication & Interaction Strategies Training
- Bloodborne Pathogens
- Trauma Training
- First Aid Precautions For Seizures
- Medication Administration For Unlicensed Personnel In Community Facilities
- CRP
- AED
Timeline
Team Lead/Direct Support Professional
The Arc Of Davidson County
2023.02 - Current
Cashier
Foodlion Grocery Store
2021.11 - 2022.02
Some College (No Degree) - Medical Receptionist/ Billing & Coding
Forsyth Technical Community College
High School Diploma -
North Davidson High School
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