Open To Work
Lynn Hortel
Twentynine Palms,California
Work Preference
Summary
Detail-oriented professional specializing in data integrity and customer service. Expertise in fostering strong client relationships to enhance loyalty and drive repeat business. Proven ability to manage high-stress situations while delivering results and promoting teamwork. Focused on leveraging skills to support team success and achieve organizational objectives.
Overview
17
17
years of professional experience
Work History
AI Data Trainer
Handshake AI
06.2025 - Current
- Collaborated with project leads to resolve ambiguous inputs and maintain rubric consistency.
- Identified edge cases and documented feedback to improve labeling guidelines.
- Streamlined repetitive review tasks by standardizing decision rules and documentation practices.
- Mentored new trainers on quality expectations, workflow steps, and review criteria.
AI Data Trainer
MERCOR
01.2025 - Current
- Refined prompts and instructions to improve model output quality and consistency.
- Evaluated AI-generated responses for accuracy, safety, and alignment with project guidelines.
- Reviewed and ranked response variations to support training-data selection.
- Applied detailed annotation standards across text, conversation, and reasoning tasks.
AI Data Trainer
Outlier AI
07.2024 - Current
- Verified records for accuracy and completeness, correcting discrepancies to ensure data integrity.
- Utilized computer software applications to efficiently update and maintain records, supporting data management processes.
- Evaluated AI-generated responses for accuracy, relevance, and policy adherence.
- Annotated training data using detailed labeling guidelines and quality standards.
- Refined prompt instructions to improve response consistency and model performance.
Fresh Food Associate
Walmart
05.2018 - 08.2020
- Managed high-stress situations, maintaining professionalism while resolving disputes and conflicts to ensure customer satisfaction.
- Resolved customer complaints with empathy, fostering loyalty and encouraging repeat business.
Independent Contractor
Arise Work at Home
03.2010 - 05.2018
- Addressed client concerns promptly, offering tailored solutions to enhance satisfaction and loyalty.
- Maintained and extended customer relationships through proactive service, securing future business opportunities.
- Managed inbound customer inquiries, resolving billing, account, and service issues with accuracy and professionalism.
- Handled chat, email, and phone support while maintaining service quality across multiple client programs.
- Analyzed customer concerns to identify root causes and deliver timely, effective resolutions.
Education
Master of Science - Education Specialist
Chapman University
Orange, CABachelor of Arts - Liberal Studies
California State University
San Bernardino, CAMaster of Arts - Writing Fiction, Teaching, Editing, Critiquing
Seton Hill University,
Greensburg, PASkills
- Tech Support
- Customer Service
- Problem-solving
- Data Analysis
- Data Annotation
- Data accuracy
- Data verification
- Technical Writing
- Teamwork and collaboration
- Quality Assurance
Timeline
AI Data Trainer
Handshake AI
06.2025 - Current
AI Data Trainer
MERCOR
01.2025 - Current
AI Data Trainer
Outlier AI
07.2024 - Current
Fresh Food Associate
Walmart
05.2018 - 08.2020
Independent Contractor
Arise Work at Home
03.2010 - 05.2018
Master of Science - Education Specialist
Chapman University
Bachelor of Arts - Liberal Studies
California State University
Master of Arts - Writing Fiction, Teaching, Editing, Critiquing
Seton Hill University,