Work History

Education

Skills

Timeline

Lynn Jelm

Lead Teller

Coal City,IL

Work History

Senior Lead Teller Associate Banker

Chase Bank

06.1985 - 08.2023

Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Mentored and trained new tellers on bank procedures and customer service standards.
Recognized and prevented fraudulent activities and suspicious transactions.
Answered inquiries regarding checking and savings accounts and other related products.
Replenished ATM funds in empty canisters prior to validation process.
Introduced customers to other bank team members to help meet financial needs.
Identified potential needs through observation, questioning, and listening.
Created teller schedule to keep weekly and weekend shifts properly staffed.
Mentored newly hired team members on appropriate responses to patron questions.
Investigated and promptly resolved issues with patron accounts.
Maintained friendly and professional customer interactions.
Assisted customers with banking needs and inquiries.
Counted, verified and handled bank deposits and armored car transactions.
Processed wide variety of retail banking transactions for personal and commercial customers.
Executed wire transfers, stop payments and account transfers.

Education

Diploma - General

Plainfield High Central School , Plainfield Il, Commercial St Plainfield Il

06.1983

Skills

Regulatory Compliance
Rapid 10-Key Data Entry

Vault Security
10-Key Touch

Timeline

Senior Lead Teller Associate Banker - Chase Bank

06.1985 - 08.2023

Plainfield High Central School , Plainfield Il - Diploma , General