Lynn Jelm
Lead Teller
Coal City,IL
Work History
Senior Lead Teller Associate Banker
Chase Bank
06.1985 - 08.2023
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Answered inquiries regarding checking and savings accounts and other related products.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Identified potential needs through observation, questioning, and listening.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Mentored newly hired team members on appropriate responses to patron questions.
- Investigated and promptly resolved issues with patron accounts.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
Education
Diploma - General
06.1983
Skills
- Regulatory Compliance
- Rapid 10-Key Data Entry
- Vault Security
- 10-Key Touch
Timeline
Senior Lead Teller Associate Banker - Chase Bank
06.1985 - 08.2023
Plainfield High Central School , Plainfield Il - Diploma , General