Myrna Lopez
Jupiter,FL
Summary
Adept at fostering robust customer relationships and ensuring regulatory compliance, I excelled at Wells Fargo Bank by enhancing customer financial well-being and maintaining a secure transaction environment. My leadership at Subway, combined with my proficiency in sales support and team motivation, showcases my dynamic blend of hard and soft skills, driving operational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Banker/Teller/Lead Teller
Wells Fargo Bank
12.2015 - Current
- Customer Engagement: Enhanced customer experience through proactive outreach and personalized financial solutions, fostering strong relationships
- Risk Management: Executed policies and procedures with a focus on fraud prevention and regulatory compliance, ensuring safe and secure transactions
- Team Collaboration: Contributed to team goals by understanding customer needs and referring specialized financial services, driving collective success
- Excelled in delivering top-tier customer service, engaging customers through proactive outreach, and establishing lasting relationships
- Played a pivotal role in recommending tailored banking products and services, significantly enhancing customer financial well-being
- Ensured strict adherence to the S.A.F.E
- Mortgage Licensing Act and other regulatory requirements, maintaining a secure and compliant transaction environment
- Collaborated closely with team members and bank partners, facilitating seamless service delivery and customer satisfaction
Deli Associate
Publix
05.2019 - 01.2022
- Maintained high standards of freshness and sanitation, contributing to the overall customer experience
- Demonstrated proficiency in product management and customer service, ensuring a positive shopping environment
Manager
Subway
10.2011 - 12.2015
- Led and motivated a team through effective coaching and mentoring, achieving high levels of customer satisfaction and operational efficiency
- Demonstrated strong organizational and time management skills, essential for the dynamic requirements of the Lead Associate Operations role
Education
HIGH SCHOOL -
PENN FOSTER HIGH SCHOOL
Scranton, PA06.2015
Skills
- Customer Relationship Management
- Sales and Service Support
- Regulatory Compliance
- Fluent in Spanish
References
Will be provided.
Certification
- State of Florida Notary Commission # HH431262
Timeline
Deli Associate
Publix
05.2019 - 01.2022
Banker/Teller/Lead Teller
Wells Fargo Bank
12.2015 - Current
Manager
Subway
10.2011 - 12.2015
HIGH SCHOOL -
PENN FOSTER HIGH SCHOOL
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