Lynn Johnson
Saint Charles,MO
Summary
Dynamic accounting professional with extensive experience at UHC/Optum, excelling in cash flow management and financial reporting. Proven ability to enhance operational efficiency and accuracy, while delivering exceptional customer service. Skilled in tax compliance and account reconciliation, consistently achieving high client satisfaction through effective communication and problem-solving.
I seek a position in a fast-paced, challenging environment that utilizes my experience, education, and affords the opportunity for career growth.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Apartment Leasing Consultant
Goralnik Realty
Saint Louis, MO
09.2004 - Current
- Assists in coordinating move-in activities such as scheduling maintenance requests or providing access to the premises for a 178-unit complex
- Provides tours of available units, models, amenities, and common areas.
- Maintains accurate records of unit availability and pricing information.
- Ensures apartment availability and rental rates are accurately communicated to potential tenants.
- Conducts follow-up calls with prospects to answer additional questions or discuss lease terms.
- Addresses resident complaints in a timely manner while ensuring compliance with all applicable laws and regulations.
- Collects payments from residents on a monthly basis according to their lease agreement terms.
- Responds promptly to emails, phone calls, letters, or other inquiries from existing or potential residents.
- Greets prospective tenants and answers questions about the property.
- Coordinates and follows up on maintenance requests for residents.
- Responds quickly to concerns regarding community from prospective and current residents.
- Receives rent payments and tracks transactions in accounting software.
- Maintains high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Promotes high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Maintains accurate records of correspondence with and from tenants.
- Answers calls and responds to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Senior Accountant
UHC/Optum
Saint Louis, MO
03.2001 - Current
- Generates monthly financials for three medical practices
- Investigates and resolves billing issues to maximize cash flow and minimize liabilities.
- Oversees full accounting cycle and prepared applicable financial statements.
- Updates and manages accounts payable databases, employing access controls to protect data.
- Analyzes balance sheets for mistakes and inaccuracies.
- Delivers superior level of customer service to clients.
- Diminishes financial discrepancies and accurately reconciles accounts using detailed data analysis results.
- Supports efficient accounting operations with high-quality administrative support.
- Gathers banking transactions via statements, records activity in Excel format and reconciled balances.
- Maintains accurate accounts for cash, fixes assets, and other transactions.
- Researches and implements best practices to improve audit results.
- Minimizes internal accounting department backlogs by updating accounts and generating reports.
- Manages month-end and year-end close duties, administers additions, and performs maintenance and reporting of corporate fixed assets.
- Oversees accounting operations and financial paperwork.
- Analyzes files and accounts for discrepancies and resolved variances.
- Reviews and reconciles discrepancies in accounts and financial documentation.
- Generates and presents monthly financial statements to senior management.
- Reconciles bank statements to general ledgers on a monthly basis.
- Maintains up-to-date knowledge of relevant accounting standards and regulations.
- Maintains detailed records of account transactions, including invoices, payments, and journal entries.
- Monitors accounts payable activity to ensure accuracy and timeliness of payment processing.
Tax Preparer
Liberty Tax Service
01.2014 - 04.2014
- Researched federal, state, and local laws to ensure compliance with regulations.
- Ensured that all applicable deadlines were met when submitting documents.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Maintained accurate records of all client transactions and filings.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Assisted clients in responding to IRS notices of deficiency or audit findings.
- Prepared and reviewed tax returns for individuals, partnerships, corporations, and trusts.
- Identified potential deductions to minimize clients' tax liabilities.
- Provided guidance on financial decisions related to taxes.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Provided exceptional customer service, addressing client concerns and questions promptly.
- Resolved client tax issues by investigating discrepancies and implementing corrective actions.
- Prepared and filed federal and state income tax returns for both individuals and small businesses, ensuring accuracy and compliance with current tax laws.
- Analyzed tax regulations and updated knowledge regularly to stay compliant with changes in tax laws.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Checked data input or verified totals on forms prepared by others to detect mathematical or procedural errors.
- Used appropriate adjustments, deductions, and credits to keep clients' taxes to minimum.
Staff Accountant
Cushman & Wakefield
Saint Louis, MO
04.1998 - 10.2000
- Reviewed accounts payable invoices for accuracy prior to payment processing.
- Reviewed and corrected billing data to ensure accuracy.
- Prepared invoices for customers using billing software.
- Maintained complete documentation of all transactions related to accounts receivable.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Ensured compliance with company policies as well as federal and state laws relating to accounts receivable activities.
Billing Auditor
Titan/Global Distribution Formerly BDS
Saint Louis, MO
03.1988 - 04.1998
- Worked closely with internal departments to resolve disputes or answer questions regarding billing practices.
- Maintained up-to-date knowledge of industry trends in order to provide best practice recommendations.
- Reviewed and audited financial records to identify discrepancies and ensure accuracy of billing information.
- Analyzed customer account activity to detect any irregularities or inconsistencies in billing practices.
- Verified accuracy of payment amounts by comparing invoices with contractual agreements.
- Investigated customer complaints regarding incorrect charges or delayed payments.
- Assisted in the development of new processes and procedures related to billing activities.
- Performed monthly reconciliations between accounts receivable balances and general ledger accounts.
- Collaborated with accounting staff to streamline existing processes while maintaining accuracy standards.
- Reconciled complex transactions involving multiple customers or vendors.
- Reviewed and verified invoices for accuracy prior to payment.
- Processed incoming invoices in a timely manner according to company policy.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
Education
Business Administration
Saint Charles Community College
Skills
- Cash flow management
- Month-end closing management
- Accounts payable management
- Bank reconciliations
- Payroll
- Initiate wire transfers
- Workman's comp audits
- Year-end financials
- Invoicing
- Fund retirement
- 1099 forms
- Accounts receivable management
- Financial reporting
- Tax compliance
- Budget management
- Account reconciliation
- Data analysis
- Billing analysis
Certification
- Received Property and Casualty License in September 2013
- Completed Liberty Tax Class in 2014
Timeline
Tax Preparer
Liberty Tax Service
01.2014 - 04.2014
Apartment Leasing Consultant
Goralnik Realty
09.2004 - Current
Senior Accountant
UHC/Optum
03.2001 - Current
Staff Accountant
Cushman & Wakefield
04.1998 - 10.2000
Billing Auditor
Titan/Global Distribution Formerly BDS
03.1988 - 04.1998
Business Administration
Saint Charles Community College
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