Genevieve Kearns
Houston,TX
Summary
Personable Firefighter with experience offering emergency response and collaborating with teams. Deep knowledge and practice extinguishing fires and providing emergency medical care. Motivated and poised with background working extremely well in high-pressure situations and dedicated to serving others.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Customer Support Specialist
GoCo.io
Houston, Texas
11.2024 - Current
- Resolve complex customer inquiries with empathy and clarity.
- Delivered customer benefits support via email and phone, ensuring timely resolution of inquiries.
- Collaborate with cross-functional teams to enhance service delivery.
- Coordinated employer benefits implementation and renewals for multiple clients, fostering strong client relationships.
Firefighter
COMMUNITY VOLUNTEER FIRE DEPARTMENT
Houston, TX
05.2024 - Current
- Respond swiftly in high-pressure situations to maintain effective operations.
- Adapt to various emergency scenarios and changing conditions to provide effective responses.
- Make quick decisions in high-pressure situations to ensure effective emergency response.
- Respond to emergency calls and provide timely medical and fire suppression services.
Payroll/Benefits Administrator
Orion Group
Houston, TX
07.2022 - 09.2024
- Managed benefits inquiries and enrollments for U.S.-based employees, ensuring clear communication and support.
- Supported financial operations by processing invoices and payroll transactions accurately.
- Assisted with various financial tasks such as invoicing and payroll.
- Conducted monthly audits to verify accuracy of benefits and payroll data, maintaining compliance and integrity.
Benefits Associate
Provision Resource Solutions
Katy, TX
12.2019 - 07.2022
- Generated monthly enrollment reports.
- Facilitated client engagement to enhance marketing efforts.
- Executed various clerical duties for insurance agents to streamline operations.
- Supported insurance agents with administrative tasks.
Payroll Associate
Frosch International Travel
Houston, TX
11.2017 - 09.2021
- Collaborated with payroll supervisor to ensure accuracy of semi-monthly salary spreadsheets.
- Reviewed time records for 1,000+ employees to verify accuracy of information.
- Generated daily accounting reports for the Chairman.
- Audited insurance carrier bills for four companies each month to ensure compliance and accuracy.
- Audited 15+ insurance carrier bills for four companies at each month's end.
- Reviewed time records for 1,000+ employees to verify the accuracy of information.
Education
High School Diploma -
Westside High School
Houston, TXSkills
- First aid administration
- Medical assessments
- Emergency response
- Stress tolerance and resilience
- Written communication
- Benefits administration
- Reporting
Certification
- American Heart Association - BLS Certification, 04/01/24, 04/30/26, Use of an AED, provide high-quality chest compressions, deliver appropriate ventilations, recognize severe life-threatening emergencies, detect foreign-body airway obstructions.
- American Heart Association - CPR Certification, 04/01/24, 04/30/26. Successfully perform cardiopulmonary resuscitation.
- Texas A&M Engineering Extension Service - TEEX Vehicle Rescuer Level 1, 11/2024
Accomplishments
- Academic Achievement Award - Community Volunteer Fire Department, Class 2024A
Timeline
Senior Customer Support Specialist
GoCo.io
11.2024 - Current
Firefighter
COMMUNITY VOLUNTEER FIRE DEPARTMENT
05.2024 - Current
Payroll/Benefits Administrator
Orion Group
07.2022 - 09.2024
Benefits Associate
Provision Resource Solutions
12.2019 - 07.2022
Payroll Associate
Frosch International Travel
11.2017 - 09.2021
High School Diploma -
Westside High School