Lynn Lairmore

Lead accounts receivable team in optimizing billing and collections processes for multi-specialty physician group. Analyze denial trends and collaborate with office management to enhance strategies that reduce denials and improve reimbursement. Monitor reimbursement levels to confirm adherence to payer contracts. Manage overall performance of claim follow-up team to include monitoring productivity and auditing work for accuracy. Direct customer service representatives to address customer inquiries in a professional and timely manner.

Assisted in transforming physician practice workflows and managing workflow changes to enhance clinical processes related to system implementations and optimizations (athenaNet, Phreesia). Supported clinic staff with ongoing EHR training, focusing on front-desk and accounts receivable operations. Identified areas for improvement and optimization within clinical operations and physician revenue cycles.

Assisted in managing billing and collection activities for a large multi-specialty billing group. Supported team members in resolving complicated billing issues. Tracked staff productivity and provided assistance as needed. Collaborated with management to identify trends and communicated feedback for process improvements. Educated staff on optimal billing practices.

Worked daily correspondence from insurance companies and followed-up on unpaid accounts in an effort to maintain minimum days in A/R. Coordinated information between physician office staff and insurance companies to resolve claims. Communicated denials with office staff to decrease future errors. Applied ICD-9/CPT knowledge to assist office staff in reducing claim denials and rejections. Reviewed Emergency Department records and assigned appropriate ICD-9/CPT codes. Trained new associates on computer system and billing procedures.

Worked in multiple offices in various positions, starting as a front-desk check-in clerk in an urgent care setting. Transitioned to a scheduling clerk in a diagnostic center and was promoted to Business Office Coordinator, where I supervised three scheduling clerks and seven registrars. I was responsible for the smooth, timely registration of patients presenting for diagnostic tests and ensuring that tests were scheduled efficiently and cost effectively. I then transitioned to an Office Manager where I worked in multiple offices over the years, that included managing a two-physician family practice/urgent care office, overseeing all operations of six individual family practice/internal medicine practices, and managing a busy four-physician family practice office. Responsible for staffing, time and attendance, ordering supplies, reviewing financials with physicians, communicating between physicians and administration, in addition to maintaining day-to-day functions.