Felicia Fisher
Providence,RI
Summary
Dedicated cosmetologist with over 14 years of experience in delivering exceptional beauty services. Proven track record of attracting new clients and fostering loyalty through outstanding customer care. Skilled in maintaining pristine, well-stocked workstations while providing a diverse range of hairstyles tailored to individual features. Committed to continuing professional development in the fast-paced salon environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Manager
Allura Medical Esthetics
Providence, RI
02.2023 - Current
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Attended continuing education courses related to esthetics industry advancements.
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
Lash Technician & Hair Stylist
Independently Employed
Johnston, RI
10.2009 - Current
- Created a welcoming atmosphere for clients by providing excellent customer service.
- Updated and maintained customer information records and beauty services provided.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Attended regular professional development courses related to the field.
- Responded to customer inquiries by phone, email, and in person.
- Developed new styles and techniques.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Improved client experiences by creating relaxing, comfortable salon environment.
Clinical Department Supervisor
Assisted Daily Living
03.2020 - 09.2022
- ICD-10 Coding, PDGM, Oasis review and documentation, QA, Compliance experience in Medicare Home.
- Proficient in use of electonic documentation and EMR use
- Specific use of NetSmart home care system and iPad technologies
- Complete nursing profiles through Netsmart , adding licensing, implementing tablet use for proper and efficient use.
- Prevent or decrease Medicare denials by assuring proper coding and documentation on plan of care/485.
- Review clinical information for appropriateness, congruency and accuracy as it relates to OASIS and 485.
- Review and communicate OASIS edit information to each service to promote OASIS accuracy.
- Provide support and communication to all disciplines within service office.
- Generate proper HIPPS codes efficiently for accurate values.
- Provide day-to-day oversight of clinical team under direction of DON and director.
Grievance and Appeals Specialist
Blue Cross Blue Shield
06.2019 - 03.2020
- Review inquiries to determine if they meet definition of appeal/grievance
- Document the patient interaction in Salesforce by updating the patient account with call notes, updating account status, and providing reference notes to external teams
- Checked documentation for accuracy and validity on updated systems.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Maintained confidentiality of patient finances, records and health statuses.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Coordinate resolution results and relay investigative results with all involved parties
- Participate in workgroup meetings to address trends in appeals and grievances and to work on process improvement initiatives
Education
Licensed Cosmetology - Cosmetology
Toni & Guy Hairdressing Academy
Cranston, RI10-2022
Professional Coding License - AAPC
Kent Hosptali
Warwick, RI01-2016
Skills
- Consultation & Skin Analysis
- Hydrafacial MD
- Glo2facial
- Keratin Certified
- Modern cut, color and styling
- Highlights and Balayage
- Learning Improvements
- Sterilization Requirements
- Build Customer Relationships
- Outstanding Client Retention
- Salon Administration Understanding
- Certified Professional Coder (CPC)
- Inventory Management Procedures
- Computerized Maintenance Management Systems
- Patient Data Management Systems
- Records Management
- Medical Terminology
Certification
- Keratin Certified
- Brazilian Blowout Certified
- Blonding Specialist
Timeline
Operations Manager
Allura Medical Esthetics
02.2023 - Current
Clinical Department Supervisor
Assisted Daily Living
03.2020 - 09.2022
Grievance and Appeals Specialist
Blue Cross Blue Shield
06.2019 - 03.2020
Lash Technician & Hair Stylist
Independently Employed
10.2009 - Current
Licensed Cosmetology - Cosmetology
Toni & Guy Hairdressing Academy
Professional Coding License - AAPC
Kent Hosptali
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